0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
TestAmerica
Marketing or Exec? Claim Your Free Account
About TestAmerica's Brand
TestAmerica Laboratories provides environmental testing services in the United States.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
TestAmerica NPS
TestAmerica's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether TestAmerica's customers would recommend using the product based on a scale of -100 to 100.
TestAmerica Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
TestAmerica NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Dec 2025 0 | Dec 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TestAmerica Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TestAmerica users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TestAmerica Product Quality
1.5/5
TestAmerica has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TestAmerica's overall Product Quality score rated by its users and customers.
TestAmerica Product Information
TestAmerica’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
TestAmerica Pricing
TestAmerica ROI & Value For Money
1.5/5
TestAmerica has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TestAmerica's overall ROI score rated by its users and customers.
TestAmerica Customer Service
1.5/5
TestAmerica has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TestAmerica's overall Customer Service score rated by its users and customers.
About TestAmerica's Customer Service
Address
Arvada, CO
Website
http://www.testamericainc.com/
TestAmerica as an Employer
2.8/5
TestAmerica has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
TestAmerica scored a 0 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of TestAmerica would recommend the brand to a friend. ENPS measures how likely TestAmerica employees would recommend working at TestAmerica to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 14% | Promoters |
|---|---|
| 29% | Passive |
| 57% | Detractors |
