40
NPS
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TestingXperts
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About TestingXperts' Brand
TestingXperts is a Next Gen QA & Software Testing Company co-headquartered in London, UK and Harrisburg, PA in USA,
Brand at a Glance
100%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4/5
Customer Service
TestingXperts NPS
TestingXperts's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether TestingXperts's customers would recommend using the product based on a scale of -100 to 100.
TestingXperts Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
TestingXperts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Sep 2022 0 | Sep 2022 | 0 |
Aug 2023 33 | Aug 2023 | 33 |
Sep 2023 25 | Sep 2023 | 25 |
Apr 2024 40 | Apr 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TestingXperts Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TestingXperts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TestingXperts Product Quality
3.9/5
TestingXperts has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock TestingXperts' overall Product Quality score rated by its users and customers.
TestingXperts Product Information
TestingXperts’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
TestingXperts Pricing
TestingXperts ROI & Value For Money
4/5
TestingXperts has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock TestingXperts' overall ROI score rated by its users and customers.
TestingXperts Customer Satisfaction (CSAT)
TestingXperts Customer Satisfaction (CSAT) Score
75 / 100
TestingXperts has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TestingXperts Customer Service
4/5
TestingXperts has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock TestingXperts' overall Customer Service score rated by its users and customers.
About TestingXperts's Customer Service
Address
US Headquarters, 5001 Louise Drive, Suite 204, Mechanicsburg, PA 17055
Website
https://www.testingxperts.com
Phone Number
+1 866 888 5353
TestingXperts's Social Links
TestingXperts as an Employer
4.6/5
TestingXperts has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
TestingXperts scored a 40 for Net Promoter Score and a 59 for Employee Net Promoter Score. NPS gauges how likely a customer of TestingXperts would recommend the brand to a friend. ENPS measures how likely TestingXperts employees would recommend working at TestingXperts to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
59
eNPS Score
| 67% | Promoters |
|---|---|
| 25% | Passive |
| 8% | Detractors |
