11
NPS
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Tetra Tech
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About Tetra Tech's Brand
Tetra Tech provides innovative solutions focused on water, the environment and energy for the government and commercial clients.
Brand at a Glance
75%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Tetra Tech NPS
Tetra Tech's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Tetra Tech's customers would recommend using the product based on a scale of -100 to 100.
Tetra Tech Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Tetra Tech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -4 | Aug 2023 | -4 |
Dec 2023 0 | Dec 2023 | 0 |
Jan 2024 2 | Jan 2024 | 2 |
Mar 2024 9 | Mar 2024 | 9 |
Apr 2024 7 | Apr 2024 | 7 |
May 2024 10 | May 2024 | 10 |
Jun 2024 10 | Jun 2024 | 10 |
Sep 2024 7 | Sep 2024 | 7 |
Oct 2024 9 | Oct 2024 | 9 |
Nov 2024 6 | Nov 2024 | 6 |
May 2025 8 | May 2025 | 8 |
Dec 2025 10 | Dec 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tetra Tech NPS by Gender
Female customers rated Tetra Tech's NPS 23 points higher than Male customers.
Male
17
Tetra Tech's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
40
Tetra Tech's NPS was rated 40 by Female customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Tetra Tech NPS by Ethnicity
Tetra Tech's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 100 | African American/Black | 100 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 0 | Other | 0 |
Tetra Tech NPS by Age
Tetra Tech's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Tetra Tech NPS by Usage
Tetra Tech's NPS was rated -20 points by customers who have used Tetra Tech's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -20 | 1 to 2 Years | -20 |
Tetra Tech Customer Reviews
Out of the 2 Tetra Tech customer reviews 1 was positive and 1 was constructive. Tetra Tech customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Tetra Tech Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Tetra Tech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tetra Tech Customer Loyalty Score by Gender
Male customers rated Tetra Tech's Customer Loyalty score 21% higher than Female customers.
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Male
85%
Yes
Female
64%
Yes
Tetra Tech Customer Loyalty Score by Ethnicity
Tetra Tech's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tetra Tech.
100
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
70
out of 100
Other
Tetra Tech Customer Loyalty Score by Age
Tetra Tech's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
51-55 70% | 51-55 | 70% |
Tetra Tech Customer Loyalty Score by Usage
Tetra Tech's Customer Loyalty score was rated 64% by customers who have used Tetra Tech's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Tetra Tech Customer Loyalty Score by Industry
Tetra Tech's Customer Loyalty score was rated 100% by Accounting industry customers.
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Tetra Tech Product Quality
3.8/5
Tetra Tech has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Tetra Tech Product Information
Tetra Tech’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Tetra Tech's product the highest.
- Website
- http://tetratech.com
- Company Size
- 10,000+ Employees
Industry
Renewables and Environment
Quick Insights into Tetra Tech Product Quality
Tetra Tech's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
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Ranked Tetra Tech Product Quality the Highest
Ranked Tetra Tech Product Quality the Lowest
Tetra Tech Product Quality Score by Gender
Female customers rated Tetra Tech's Product Quality score 0.2 stars higher than Male customers.
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Male
3.7/5
Female
3.9/5
Tetra Tech Product Quality Score by Ethnicity
Tetra Tech's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tetra Tech.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 3.1 | Other | 3.1 |
Tetra Tech Product Quality Score by Age
Tetra Tech's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Tetra Tech.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.3 | 41-45 | 4.3 |
51-55 3.1 | 51-55 | 3.1 |
Tetra Tech Product Quality Score by Usage
Tetra Tech's Product Quality score was rated 3.7 stars by customers who have used Tetra Tech's products/services for 1 to 2 Years.
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Tetra Tech Product Quality Score by Industry
Tetra Tech's Product Quality score was rated 4.3 stars by Accounting industry customers.
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Tetra Tech Pricing
Tetra Tech ROI & Value For Money
3.8/5
Tetra Tech has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Tetra Tech Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Tetra Tech ROI
Tetra Tech's ROI score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Tetra Tech ROI the Highest
Ranked Tetra Tech ROI the Lowest
Tetra Tech ROI Score by Gender
Female customers rated Tetra Tech's ROI score 0.3 stars higher than Male customers.
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Male
3.4/5
Female
3.7/5
Tetra Tech ROI Score by Ethnicity
Tetra Tech's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tetra Tech.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 3.3 | Other | 3.3 |
Tetra Tech ROI Score by Age
Tetra Tech's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Tetra Tech.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.3 | 41-45 | 4.3 |
51-55 3.3 | 51-55 | 3.3 |
Tetra Tech ROI Score by Usage
Tetra Tech's ROI score was rated 2.8 stars by customers who have used Tetra Tech's products/services for 1 to 2 Years.
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Tetra Tech ROI Score by Industry
Tetra Tech's ROI score was rated 3.5 stars by Accounting industry customers.
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Tetra Tech Customer Satisfaction (CSAT)
Tetra Tech Customer Satisfaction (CSAT) Score
65 / 100
Tetra Tech has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
31%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
3%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tetra Tech Customer Satisfaction
Tetra Tech's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Tetra Tech Customer Satisfaction the Highest
Ranked Tetra Tech Customer Satisfaction the Lowest
Tetra Tech Customer Satisfaction Score by Gender
Male customers rated Tetra Tech's Customer Satisfaction score 33 points higher than Female customers.
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83 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
Tetra Tech Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Tetra Tech's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tetra Tech.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Tetra Tech's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tetra Tech.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Tetra Tech's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tetra Tech.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
Tetra Tech Customer Satisfaction Score by Age
Tetra Tech's Customer Satisfaction score was rated 33 points by customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 33% |
Tetra Tech Customer Satisfaction Score by Usage
Tetra Tech's Customer Satisfaction score was rated 60 points by customers who have used Tetra Tech's products/services for 1 to 2 Years.
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Tetra Tech Customer Service
3.8/5
Tetra Tech has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Tetra Tech's Customer Service
Address
Pasadena, CA 91107
Website
http://tetratech.com
Phone Number
626-351-4664
Tetra Tech's Social Links
Quick Insights into Tetra Tech Customer Service
Tetra Tech's Customer Service score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Tetra Tech Customer Service the Highest
Ranked Tetra Tech Customer Service the Lowest
Tetra Tech Customer Service Score by Gender
Female customers rated Tetra Tech's Customer Service score 0.1 stars higher than Male customers.
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Male
3.6/5
Female
3.7/5
Tetra Tech Customer Service Score by Ethnicity
Tetra Tech's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tetra Tech.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 3.5 | Other | 3.5 |
Tetra Tech Customer Service Score by Age
Tetra Tech's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Tetra Tech.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.3 | 41-45 | 4.3 |
51-55 3.5 | 51-55 | 3.5 |
Tetra Tech Customer Service Score by Usage
Tetra Tech's Customer Service score was rated 3 stars by customers who have used Tetra Tech's products/services for 1 to 2 Years.
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Tetra Tech Customer Service Score by Industry
Tetra Tech's Customer Service score was rated 3.6 stars by Accounting industry customers.
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Tetra Tech as an Employer
3.0/5
Tetra Tech has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Tetra Tech scored a 11 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Tetra Tech would recommend the brand to a friend. ENPS measures how likely Tetra Tech employees would recommend working at Tetra Tech to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 39% | Promoters |
|---|---|
| 26% | Passive |
| 35% | Detractors |
