100
NPS
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Teva Pharmaceutical Industries
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About Teva Pharmaceutical Industries' Brand
Developer, manufacturer and distributor of generic pharmaceuticals. The company offers branded human pharmaceuticals as well as active pharmaceutical ingredients. It's products include Copaxone, Azilect, Provigil, Nuvigil, Fentora and Actiq. It has the world-leading innovative treatment for multiple sclerosis as well as late-stage development programs for other disorders of the central nervous system, including movement disorders, migraine, pain and neurodegenerative conditions, as well as a broad portfolio of respiratory products.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Teva Pharmaceutical Industries NPS
Teva Pharmaceutical Industries's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Teva Pharmaceutical Industries's customers would recommend using the product based on a scale of -100 to 100.
Teva Pharmaceutical Industries Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Teva Pharmaceutical Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Teva Pharmaceutical Industries Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Teva Pharmaceutical Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Teva Pharmaceutical Industries Product Quality
5/5
Teva Pharmaceutical Industries has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Teva Pharmaceutical Industries' overall Product Quality score rated by its users and customers.
Teva Pharmaceutical Industries Product Information
Teva Pharmaceutical Industries’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.tevapharm.com
- Company Size
- 10,000+ Employees
Teva Pharmaceutical Industries Pricing
Teva Pharmaceutical Industries ROI & Value For Money
5/5
Teva Pharmaceutical Industries has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Teva Pharmaceutical Industries Customer Satisfaction (CSAT)
Teva Pharmaceutical Industries Customer Satisfaction (CSAT) Score
100 / 100
Teva Pharmaceutical Industries has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Teva Pharmaceutical Industries Customer Service
5/5
Teva Pharmaceutical Industries has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Teva Pharmaceutical Industries' overall Customer Service score rated by its users and customers.
About Teva Pharmaceutical Industries's Customer Service
Address
5 Bazel Street, Petach Tikva, 49131
Website
www.tevapharm.com
Phone Number
7
Consumer vs. Employees
Teva Pharmaceutical Industries scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Teva Pharmaceutical Industries would recommend the brand to a friend. ENPS measures how likely Teva Pharmaceutical Industries employees would recommend working at Teva Pharmaceutical Industries to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
