-100
NPS
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Texas Direct Auto
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About Texas Direct Auto's Brand
With over $500M in annual sales, Texas Direct is the largest independent dealership in the nation and is the largest online Dealership.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Texas Direct Auto NPS
Texas Direct Auto's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Texas Direct Auto's customers would recommend using the product based on a scale of -100 to 100.
Texas Direct Auto Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Texas Direct Auto NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Texas Direct Auto Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Texas Direct Auto users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Texas Direct Auto Product Quality
1.5/5
Texas Direct Auto has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Texas Direct Auto's overall Product Quality score rated by its users and customers.
Texas Direct Auto Product Information
Texas Direct Auto’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Travel
Texas Direct Auto Pricing
Texas Direct Auto ROI & Value For Money
1.5/5
Texas Direct Auto has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Texas Direct Auto's overall ROI score rated by its users and customers.
Texas Direct Auto Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Texas Direct Auto Customer Service
1.5/5
Texas Direct Auto has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Texas Direct Auto's overall Customer Service score rated by its users and customers.
About Texas Direct Auto's Customer Service
Address
Stafford, TX
Website
http://www.texasdirectauto.com
Phone Number
+1 (281) 854-2523
Texas Direct Auto as an Employer
3.0/5
Texas Direct Auto has a 3.0/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Texas Direct Auto scored a -100 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Texas Direct Auto would recommend the brand to a friend. ENPS measures how likely Texas Direct Auto employees would recommend working at Texas Direct Auto to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
