-14
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
TextNow
Marketing or Exec? Claim Your Free Account
About TextNow's Brand
TextNow is the only app that offers free nationwide cellular service supported by ads.
Brand at a Glance
76%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
2.6/5
Customer Service
TextNow NPS
TextNow's Net Promoter Score (NPS) is a -14 with 36% Promoters, 14% Passives, and 50% Detractors. Net Promoter Score tracks whether TextNow's customers would recommend using the product based on a scale of -100 to 100.
TextNow Overall NPS
| 36% | Promoters |
|---|---|
| 14% | Passives |
| 50% | Detractors |
TextNow NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -14 | Mar 2024 | -14 |
Apr 2024 -13 | Apr 2024 | -13 |
Aug 2024 -15 | Aug 2024 | -15 |
Sep 2024 -15 | Sep 2024 | -15 |
Dec 2024 -11 | Dec 2024 | -11 |
Feb 2025 -14 | Feb 2025 | -14 |
Apr 2025 -13 | Apr 2025 | -13 |
Sep 2025 -16 | Sep 2025 | -16 |
Dec 2025 -18 | Dec 2025 | -18 |
Jan 2026 -15 | Jan 2026 | -15 |
Apr 2026 -17 | Apr 2026 | -17 |
May 2026 -15 | May 2026 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TextNow NPS by Gender
Female customers rated TextNow's NPS 63 points higher than Male customers.
Male
-39
TextNow's NPS was rated -39 by Male customers on Comparably.
23%
Promoters
15%
Passives
62%
Detractors
Female
24
TextNow's NPS was rated 24 by Female customers on Comparably.
62%
Promoters
0%
Passives
38%
Detractors
TextNow NPS by Ethnicity
TextNow's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
TextNow NPS by Age
TextNow's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
TextNow NPS by Usage
TextNow's NPS was rated the highest by customers who have used TextNow's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -17 | 2 to 5 Years | -17 |
Over 10 Years 0 | Over 10 Years | 0 |
TextNow Customer Reviews
Out of the 5 TextNow customer reviews 4 were positive and 1 was constructive. TextNow customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
TextNow Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of TextNow users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TextNow Customer Loyalty Score by Gender
Female customers rated TextNow's Customer Loyalty score 3% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of TextNow.
Male
86%
Yes
Female
89%
Yes
TextNow Customer Loyalty Score by Ethnicity
TextNow's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TextNow.
91
out of 100
Caucasian
70
out of 100
Hispanic or Latino
70
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
TextNow Customer Loyalty Score by Age
TextNow's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of TextNow.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 70% | 36-40 | 70% |
56-60 70% | 56-60 | 70% |
66+ 100% | 66+ | 100% |
TextNow Customer Loyalty Score by Usage
TextNow's Customer Loyalty score was rated the highest by customers who have used TextNow's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TextNow Customer Loyalty Score by Industry
TextNow's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
TextNow Product Quality
2.9/5
TextNow has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock TextNow's overall Product Quality score rated by its users and customers.
TextNow Product Information
TextNow’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated TextNow's product the highest.
- Website
- http://www.textnow.com
- Company Size
- 201-500 Employees
Industry
Telecommunications
Quick Insights into TextNow Product Quality
TextNow's Product Quality score was rated highest by African American/Black customers, and rated lowest by Hispanic or Latino customers.
Sign Up to unlock insights into how customers have ranked TextNow's Product Quality.
Ranked TextNow Product Quality the Highest
Ranked TextNow Product Quality the Lowest
TextNow Product Quality Score by Gender
Female customers rated TextNow's Product Quality score 1.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TextNow.
Male
2.4/5
Female
3.7/5
TextNow Product Quality Score by Ethnicity
TextNow's Product Quality score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TextNow.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
TextNow Product Quality Score by Age
TextNow's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of TextNow.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.6 | 31-35 | 3.6 |
36-40 2.3 | 36-40 | 2.3 |
56-60 2.8 | 56-60 | 2.8 |
66+ 2.3 | 66+ | 2.3 |
TextNow Product Quality Score by Usage
TextNow's Product Quality score was rated the highest by customers who have used TextNow's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
TextNow Product Quality Score by Industry
TextNow's Product Quality score was rated 3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
TextNow Pricing
TextNow ROI & Value For Money
2.9/5
TextNow has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock TextNow's overall ROI score rated by its users and customers.
TextNow Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into TextNow ROI
TextNow's ROI score was rated highest by customers who have used TextNow's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked TextNow's ROI score.
Ranked TextNow ROI the Highest
Ranked TextNow ROI the Lowest
TextNow ROI Score by Gender
Female customers rated TextNow's ROI score 1.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TextNow.
Male
2.3/5
Female
4.2/5
TextNow ROI Score by Ethnicity
TextNow's ROI score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TextNow.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 2.8 | Hispanic or Latino | 2.8 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
TextNow ROI Score by Age
TextNow's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of TextNow.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.6 | 31-35 | 3.6 |
36-40 3.8 | 36-40 | 3.8 |
56-60 3.1 | 56-60 | 3.1 |
66+ 2.3 | 66+ | 2.3 |
TextNow ROI Score by Usage
TextNow's ROI score was rated the highest by customers who have used TextNow's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
TextNow ROI Score by Industry
TextNow's ROI score was rated 2.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
TextNow Customer Satisfaction (CSAT)
TextNow Customer Satisfaction (CSAT) Score
51 / 100
TextNow has an overall Customer Satisfaction score of 51 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
8%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TextNow Customer Satisfaction
TextNow's Customer Satisfaction score was rated highest by customers who have used TextNow's products/services for Over 10 Years, and rated lowest by customers who have used TextNow's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked TextNow's Customer Satisfaction.
Ranked TextNow Customer Satisfaction the Highest
Ranked TextNow Customer Satisfaction the Lowest
TextNow Customer Satisfaction Score by Gender
Female customers rated TextNow's Customer Satisfaction score 16 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TextNow.
46 / 100
MaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 46% |
62 / 100
FemaleVery Satisfied | 49% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 13% |
TextNow Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TextNow's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TextNow.
50 / 100
Very Satisfied
30%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Hispanic or Latino
TextNow's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TextNow.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
CSAT according to African American/Black
TextNow's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TextNow.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
TextNow's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TextNow.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
TextNow Customer Satisfaction Score by Age
TextNow's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of TextNow.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 50% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 56-60 | 66% | |||||||||||||||
| 66+ | 33% |
TextNow Customer Satisfaction Score by Usage
TextNow's Customer Satisfaction score was rated the highest by customers who have used TextNow's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
TextNow Customer Satisfaction Score by Industry
TextNow's Customer Satisfaction score was rated 40 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "TextNow Customer Satisfaction Score by Industry",
"text": "TextNow's Customer Satisfaction score was rated 40 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "TextNow's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 40
}
]
}TextNow Customer Service
2.6/5
TextNow has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock TextNow's overall Customer Service score rated by its users and customers.
About TextNow's Customer Service
Address
420 Wes Graham Way, Waterloo N2L 0A7 Canada
Website
http://www.textnow.com
Phone Number
(226)476-1578
TextNow's Social Links
Quick Insights into TextNow Customer Service
TextNow's Customer Service score was rated highest by customers who have used TextNow's products/services for 1 to 2 Years, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked TextNow's Customer Service score.
Ranked TextNow Customer Service the Highest
Ranked TextNow Customer Service the Lowest
TextNow Customer Service Score by Gender
Female customers rated TextNow's Customer Service score 1.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TextNow.
Male
2.1/5
Female
3.5/5
TextNow Customer Service Score by Ethnicity
TextNow's Customer Service score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TextNow.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
TextNow Customer Service Score by Age
TextNow's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of TextNow.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
36-40 2.8 | 36-40 | 2.8 |
56-60 3 | 56-60 | 3 |
66+ 2 | 66+ | 2 |
TextNow Customer Service Score by Usage
TextNow's Customer Service score was rated the highest by customers who have used TextNow's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
TextNow Customer Service Score by Industry
TextNow's Customer Service score was rated 2.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
TextNow as an Employer
4.2/5
TextNow has a 4.2/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
TextNow scored a -14 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of TextNow would recommend the brand to a friend. ENPS measures how likely TextNow employees would recommend working at TextNow to a friend.
Net Promoter Score
-14
NPS Score
| 36% | Promoters |
|---|---|
| 14% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
