-23
NPS
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Brand Page
Textura
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About Textura's Brand
Textura is an online collaboration platform for the construction industry.
Brand at a Glance
3.3/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Textura NPS
Textura's Net Promoter Score (NPS) is a -23 with 31% Promoters, 15% Passives, and 54% Detractors. Net Promoter Score tracks whether Textura's customers would recommend using the product based on a scale of -100 to 100.
Textura Overall NPS
| 31% | Promoters |
|---|---|
| 15% | Passives |
| 54% | Detractors |
Textura NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -24 | Aug 2020 | -24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Textura NPS by Usage
Textura's NPS was rated the highest by customers who have used Textura's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
5 to 10 Years 25 | 5 to 10 Years | 25 |
Textura Product Quality
3.3/5
Textura has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Textura Product Information
Textura serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. Textura supports Web devices and offers products for small and medium sized businesses.
Textura’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Textura's product the highest. Reviewers from the Manufacturing and Machinery industry rated Textura the lowest at 3.
- Website
- http://www.texturacorp.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Productivity
Real Estate
SaaS
Construction
Languages Supported
English
Quick Insights into Textura Product Quality
Textura's Product Quality score was rated highest by customers who have used Textura's products/services for 5 to 10 Years, and rated lowest by customers from the Manufacturing and Machinery industry.
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Ranked Textura Product Quality the Highest
Ranked Textura Product Quality the Lowest
Textura Product Quality Score by Usage
Textura's Product Quality score was rated the highest by customers who have used Textura's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Textura Product Quality Score by Industry
Textura's Product Quality score was rated the highest by Construction industry customers, and the lowest by Manufacturing and Machinery industry customers.
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Textura Pricing
Textura ROI & Value For Money
3.7/5
Textura has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Textura Pricing Plans
Textura has a pricing structure that accommodates small and medium businesses.
Who Uses Textura?
Small Businesses
Medium Businesses
Textura Customer Service
3.7/5
Textura has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Textura's Customer Service
Address
1405 Lake Cook Road, Deerfield, IL
Website
http://www.texturacorp.com
Textura as an Employer
3.3/5
Textura has a 3.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Textura scored a -23 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Textura would recommend the brand to a friend. ENPS measures how likely Textura employees would recommend working at Textura to a friend.
Net Promoter Score
-23
NPS Score
| 31% | Promoters |
|---|---|
| 15% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
