-100
NPS
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TH Midwest
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About TH Midwest's Brand
The company offers fresh food and beverages; various food and snacks, including a selection of ice creams and drinks.
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
2/5
Pricing
2.3/5
Customer Service
TH Midwest NPS
TH Midwest's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether TH Midwest's customers would recommend using the product based on a scale of -100 to 100.
TH Midwest Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
TH Midwest NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TH Midwest Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of TH Midwest users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TH Midwest Product Quality
3/5
TH Midwest has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock TH Midwest's overall Product Quality score rated by its users and customers.
TH Midwest Product Information
TH Midwest’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Food and Beverages
TH Midwest Pricing
TH Midwest ROI & Value For Money
2/5
TH Midwest has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock TH Midwest's overall ROI score rated by its users and customers.
TH Midwest Customer Satisfaction (CSAT)
TH Midwest Customer Satisfaction (CSAT) Score
66 / 100
TH Midwest has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TH Midwest Customer Service
2.3/5
TH Midwest has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock TH Midwest's overall Customer Service score rated by its users and customers.
About TH Midwest's Customer Service
Address
257 Centerville Road, Lancaster, PA 17603
Website
https://www.turkeyhillstores.com/
Phone Number
(717)299-8908
TH Midwest as an Employer
4.6/5
TH Midwest has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
TH Midwest scored a -100 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of TH Midwest would recommend the brand to a friend. ENPS measures how likely TH Midwest employees would recommend working at TH Midwest to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 68% | Promoters |
|---|---|
| 13% | Passive |
| 19% | Detractors |
