-34
NPS
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Thanx
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About Thanx's Brand
Thanx helps offline business build deeper, data-driven relationships with their best customers by integrating loyalty, feedback, referrals, and marketing.
Brand at a Glance
68%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
3.2/5
Customer Service
Thanx NPS
Thanx's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Thanx's customers would recommend using the product based on a scale of -100 to 100.
Thanx Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Thanx NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Aug 2022 -33 | Aug 2022 | -33 |
Jun 2023 0 | Jun 2023 | 0 |
Dec 2023 -20 | Dec 2023 | -20 |
Apr 2025 -33 | Apr 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Thanx Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Thanx users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Thanx Product Quality
2.8/5
Thanx has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Thanx's overall Product Quality score rated by its users and customers.
Thanx Product Information
Thanx’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.thanx.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Mobile App
SaaS
Thanx Pricing
Thanx ROI & Value For Money
2.7/5
Thanx has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Thanx's overall ROI score rated by its users and customers.
Thanx Customer Satisfaction (CSAT)
Thanx Customer Satisfaction (CSAT) Score
50 / 100
Thanx has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Thanx Customer Service
3.2/5
Thanx has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Thanx's overall Customer Service score rated by its users and customers.
About Thanx's Customer Service
Address
180 Redwood St #200, San Francisco, CA 94102
Website
http://www.thanx.com
Phone Number
(888) 233-1939
Thanx's Social Links
Thanx as an Employer
3.8/5
Thanx has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Thanx scored a -34 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Thanx would recommend the brand to a friend. ENPS measures how likely Thanx employees would recommend working at Thanx to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
