0
NPS
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The 100
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About The 100 Brand
The 100 concept is simple: select when you play, your timezone, your age, whether you're serious or casual.
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
1.7/5
Pricing
2.5/5
Customer Service
The 100 NPS
The 100's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether The 100's customers would recommend using the product based on a scale of -100 to 100.
The 100 Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
The 100 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Apr 2022 0 | Apr 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The 100 Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of The 100 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The 100 Product Quality
2.2/5
The 100 has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock The 100 overall Product Quality score rated by its users and customers.
The 100 Product Information
The 100’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- https://www.the100.io
The 100 Pricing
The 100 ROI & Value For Money
1.7/5
The 100 has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock The 100 overall ROI score rated by its users and customers.
The 100 Customer Satisfaction (CSAT)
The 100 Customer Satisfaction (CSAT) Score
100 / 100
The 100 has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The 100 Customer Service
2.5/5
The 100 has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The 100 overall Customer Service score rated by its users and customers.
About The 100's Customer Service
Website
https://www.the100.io
The 100 as an Employer
4.2/5
The 100 has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
The 100 scored a 0 for Net Promoter Score and a 70 for Employee Net Promoter Score. NPS gauges how likely a customer of The 100 would recommend the brand to a friend. ENPS measures how likely The 100 employees would recommend working at The 100 to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
70
eNPS Score
| 80% | Promoters |
|---|---|
| 10% | Passive |
| 10% | Detractors |
