-7
NPS
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The Advisory Board Company
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About The Advisory Board Company's Brand
The Advisory Board Company is a consultation firm for medical practices.
Brand at a Glance
78%
Customer Loyalty
3.9/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
The Advisory Board Company NPS
The Advisory Board Company's Net Promoter Score (NPS) is a -7 with 36% Promoters, 21% Passives, and 43% Detractors. Net Promoter Score tracks whether The Advisory Board Company's customers would recommend using the product based on a scale of -100 to 100.
The Advisory Board Company Overall NPS
| 36% | Promoters |
|---|---|
| 21% | Passives |
| 43% | Detractors |
The Advisory Board Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -33 | Apr 2022 | -33 |
May 2022 -50 | May 2022 | -50 |
Jan 2023 -20 | Jan 2023 | -20 |
Apr 2023 -33 | Apr 2023 | -33 |
Jul 2023 -29 | Jul 2023 | -29 |
Aug 2023 -13 | Aug 2023 | -13 |
Mar 2024 -22 | Mar 2024 | -22 |
Aug 2024 -20 | Aug 2024 | -20 |
Dec 2024 -9 | Dec 2024 | -9 |
Jan 2025 -8 | Jan 2025 | -8 |
Feb 2025 -16 | Feb 2025 | -16 |
Apr 2025 -8 | Apr 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Advisory Board Company NPS by Gender
The Advisory Board Company's NPS was rated 0 by Male customers on Comparably.
Male
0
The Advisory Board Company's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
The Advisory Board Company's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
The Advisory Board Company Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of The Advisory Board Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Advisory Board Company Customer Loyalty Score by Gender
The Advisory Board Company's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
The Advisory Board Company Product Quality
3.9/5
The Advisory Board Company has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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The Advisory Board Company Product Information
The Advisory Board Company’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.advisory.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into The Advisory Board Company Product Quality
The Advisory Board Company's Product Quality score was rated highest by Male customers.
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Ranked The Advisory Board Company Product Quality the Highest
The Advisory Board Company Product Quality Score by Gender
The Advisory Board Company's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
The Advisory Board Company Pricing
The Advisory Board Company ROI & Value For Money
3.3/5
The Advisory Board Company has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into The Advisory Board Company ROI
The Advisory Board Company's ROI score was rated highest by Male customers.
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Ranked The Advisory Board Company ROI the Highest
The Advisory Board Company ROI Score by Gender
The Advisory Board Company's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
The Advisory Board Company Customer Satisfaction (CSAT)
The Advisory Board Company Customer Satisfaction (CSAT) Score
63 / 100
The Advisory Board Company has an overall Customer Satisfaction score of 63 rated by its users and customers.
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Very Satisfied
36%
Satisfied
27%
Neither Satisfied nor Dissatisfied
28%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Advisory Board Company Customer Satisfaction
The Advisory Board Company's Customer Satisfaction score was rated highest by Male customers.
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Ranked The Advisory Board Company Customer Satisfaction the Highest
The Advisory Board Company Customer Satisfaction Score by Gender
The Advisory Board Company's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of The Advisory Board Company.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
The Advisory Board Company Customer Service
3.4/5
The Advisory Board Company has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About The Advisory Board Company's Customer Service
Address
2445 M St NW, Washington, DC 20037
Website
http://www.advisory.com
Phone Number
2022665700
Quick Insights into The Advisory Board Company Customer Service
The Advisory Board Company's Customer Service score was rated highest by Male customers.
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Ranked The Advisory Board Company Customer Service the Highest
The Advisory Board Company Customer Service Score by Gender
The Advisory Board Company's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The Advisory Board Company.
Male
3.6/5
Female
N/A
The Advisory Board Company as an Employer
3.3/5
The Advisory Board Company has a 3.3/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of The Advisory Board Company
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
The Advisory Board Company scored a -7 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of The Advisory Board Company would recommend the brand to a friend. ENPS measures how likely The Advisory Board Company employees would recommend working at The Advisory Board Company to a friend.
Net Promoter Score
-7
NPS Score
| 36% | Promoters |
|---|---|
| 21% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 20% | Promoters |
|---|---|
| 27% | Passive |
| 53% | Detractors |
