-39
NPS
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The AMES Companies
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About The AMES Companies' Brand
Consumer Goods
Brand at a Glance
73%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
2.7/5
Customer Service
The AMES Companies NPS
The AMES Companies's Net Promoter Score (NPS) is a -39 with 24% Promoters, 13% Passives, and 63% Detractors. Net Promoter Score tracks whether The AMES Companies's customers would recommend using the product based on a scale of -100 to 100.
The AMES Companies Overall NPS
| 24% | Promoters |
|---|---|
| 13% | Passives |
| 63% | Detractors |
The AMES Companies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Jul 2021 -83 | Jul 2021 | -83 |
Nov 2021 -57 | Nov 2021 | -57 |
Mar 2022 -63 | Mar 2022 | -63 |
Oct 2022 -44 | Oct 2022 | -44 |
Aug 2023 -40 | Aug 2023 | -40 |
Mar 2024 -45 | Mar 2024 | -45 |
Apr 2024 -51 | Apr 2024 | -51 |
Jul 2024 -54 | Jul 2024 | -54 |
Sep 2024 -43 | Sep 2024 | -43 |
Jul 2025 -46 | Jul 2025 | -46 |
Dec 2025 -37 | Dec 2025 | -37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The AMES Companies NPS by Gender
Female customers rated The AMES Companies's NPS 51 points higher than Male customers.
Male
-51
The AMES Companies's NPS was rated -51 by Male customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Female
0
The AMES Companies's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
The AMES Companies NPS by Ethnicity
The AMES Companies's NPS was rated -43 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -43 | Caucasian | -43 |
The AMES Companies NPS by Age
The AMES Companies's NPS was rated -67 points by customers ages 61-65 on Comparably.
The AMES Companies NPS by Usage
The AMES Companies's NPS was rated -43 points by customers who have used The AMES Companies's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -43 | Over 10 Years | -43 |
The AMES Companies Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of The AMES Companies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The AMES Companies Customer Loyalty Score by Gender
Male customers rated The AMES Companies's Customer Loyalty score 15% higher than Female customers.
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Male
85%
Yes
Female
70%
Yes
The AMES Companies Customer Loyalty Score by Ethnicity
The AMES Companies's Customer Loyalty score was rated 74% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The AMES Companies.
74
out of 100
Caucasian
The AMES Companies Customer Loyalty Score by Age
The AMES Companies's Customer Loyalty score was rated 40% by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of The AMES Companies.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 40% | 61-65 | 40% |
The AMES Companies Customer Loyalty Score by Usage
The AMES Companies's Customer Loyalty score was rated 74% by customers who have used The AMES Companies's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The AMES Companies Product Quality
2.9/5
The AMES Companies has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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The AMES Companies Product Information
The AMES Companies’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://ames.com
- Company Size
- 1,001-5,000 Employees
Industry
Hardware and Devices
Quick Insights into The AMES Companies Product Quality
The AMES Companies's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked The AMES Companies Product Quality the Highest
Ranked The AMES Companies Product Quality the Lowest
The AMES Companies Product Quality Score by Gender
Female customers rated The AMES Companies's Product Quality score 0.2 stars higher than Male customers.
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Male
2.9/5
Female
3.1/5
The AMES Companies Product Quality Score by Ethnicity
The AMES Companies's Product Quality score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The AMES Companies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
The AMES Companies Product Quality Score by Age
The AMES Companies's Product Quality score was rated 2 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of The AMES Companies.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2 | 61-65 | 2 |
The AMES Companies Product Quality Score by Usage
The AMES Companies's Product Quality score was rated 2.7 stars by customers who have used The AMES Companies's products/services for Over 10 Years.
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The AMES Companies Pricing
The AMES Companies ROI & Value For Money
2.9/5
The AMES Companies has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into The AMES Companies ROI
The AMES Companies's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked The AMES Companies ROI the Highest
Ranked The AMES Companies ROI the Lowest
The AMES Companies ROI Score by Gender
Female customers rated The AMES Companies's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of The AMES Companies.
Male
2.7/5
Female
3.1/5
The AMES Companies ROI Score by Ethnicity
The AMES Companies's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The AMES Companies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
The AMES Companies ROI Score by Age
The AMES Companies's ROI score was rated 2 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of The AMES Companies.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2 | 61-65 | 2 |
The AMES Companies ROI Score by Usage
The AMES Companies's ROI score was rated 2.6 stars by customers who have used The AMES Companies's products/services for Over 10 Years.
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The AMES Companies Customer Satisfaction (CSAT)
The AMES Companies Customer Satisfaction (CSAT) Score
37 / 100
The AMES Companies has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
19%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
18%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The AMES Companies Customer Satisfaction
The AMES Companies's Customer Satisfaction score was rated highest by customers who have used The AMES Companies's products/services for Over 10 Years, and rated lowest by Male customers.
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Ranked The AMES Companies Customer Satisfaction the Highest
Ranked The AMES Companies Customer Satisfaction the Lowest
The AMES Companies Customer Satisfaction Score by Gender
Female customers rated The AMES Companies's Customer Satisfaction score 9 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of The AMES Companies.
25 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
34 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
The AMES Companies Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The AMES Companies' Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
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17 / 100
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
50%
The AMES Companies Customer Satisfaction Score by Age
The AMES Companies's Customer Satisfaction score was rated 0 points by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of The AMES Companies.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 0% |
The AMES Companies Customer Satisfaction Score by Usage
The AMES Companies's Customer Satisfaction score was rated 40 points by customers who have used The AMES Companies's products/services for Over 10 Years.
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The AMES Companies Customer Service
2.7/5
The AMES Companies has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About The AMES Companies's Customer Service
Address
465 Railroad Avenue, Camp Hill, PA
Website
http://ames.com
Phone Number
1(800) 393-1846
Quick Insights into The AMES Companies Customer Service
The AMES Companies's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked The AMES Companies Customer Service the Highest
Ranked The AMES Companies Customer Service the Lowest
The AMES Companies Customer Service Score by Gender
Male customers rated The AMES Companies's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The AMES Companies.
Male
2.7/5
Female
2.5/5
The AMES Companies Customer Service Score by Ethnicity
The AMES Companies's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The AMES Companies.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
The AMES Companies Customer Service Score by Age
The AMES Companies's Customer Service score was rated 1.5 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of The AMES Companies.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
The AMES Companies Customer Service Score by Usage
The AMES Companies's Customer Service score was rated 2.3 stars by customers who have used The AMES Companies's products/services for Over 10 Years.
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The AMES Companies as an Employer
Consumer vs. Employees
The AMES Companies scored a -39 for Net Promoter Score and a -73 for Employee Net Promoter Score. NPS gauges how likely a customer of The AMES Companies would recommend the brand to a friend. ENPS measures how likely The AMES Companies employees would recommend working at The AMES Companies to a friend.
Net Promoter Score
-39
NPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-73
eNPS Score
| 7% | Promoters |
|---|---|
| 13% | Passive |
| 80% | Detractors |
