33
NPS
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The Andersons
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About The Andersons' Brand
What began as a single grain elevator and one man’s dream has grown into a publicly traded company.
Brand at a Glance
81%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
The Andersons NPS
The Andersons's Net Promoter Score (NPS) is a 33 with 58% Promoters, 17% Passives, and 25% Detractors. Net Promoter Score tracks whether The Andersons's customers would recommend using the product based on a scale of -100 to 100.
The Andersons Overall NPS
| 58% | Promoters |
|---|---|
| 17% | Passives |
| 25% | Detractors |
The Andersons NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Nov 2022 50 | Nov 2022 | 50 |
Jan 2023 66 | Jan 2023 | 66 |
Feb 2023 25 | Feb 2023 | 25 |
Mar 2023 0 | Mar 2023 | 0 |
May 2023 17 | May 2023 | 17 |
Jun 2023 37 | Jun 2023 | 37 |
Aug 2023 44 | Aug 2023 | 44 |
Sep 2023 30 | Sep 2023 | 30 |
Apr 2024 27 | Apr 2024 | 27 |
May 2025 33 | May 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Andersons Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of The Andersons users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Andersons Product Quality
3.7/5
The Andersons has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock The Andersons' overall Product Quality score rated by its users and customers.
The Andersons Product Information
The Andersons’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.andersonsinc.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Agriculture & Farming
Ecommerce and Marketplaces
Food and Beverages
Marketplaces
The Andersons Pricing
The Andersons ROI & Value For Money
3.4/5
The Andersons has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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The Andersons Customer Satisfaction (CSAT)
The Andersons Customer Satisfaction (CSAT) Score
67 / 100
The Andersons has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Andersons Customer Service
3.7/5
The Andersons has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About The Andersons's Customer Service
Address
480 W. Dussel Drive, PO Box 119, Maumee, OH
Website
http://www.andersonsinc.com/
Phone Number
(800)537-3370
The Andersons as an Employer
4.1/5
The Andersons has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
The Andersons scored a 33 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of The Andersons would recommend the brand to a friend. ENPS measures how likely The Andersons employees would recommend working at The Andersons to a friend.
Net Promoter Score
33
NPS Score
| 58% | Promoters |
|---|---|
| 17% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 45% | Promoters |
|---|---|
| 20% | Passive |
| 35% | Detractors |
