-58
NPS
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The Art of Shaving
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About The Art of Shaving's Brand
The Art of Shaving is considered the world’s leading premium shaving brand with its aromatherapy-based grooming products.
Brand at a Glance
81%
Customer Loyalty
2.3/5
Product Quality
2.5/5
Pricing
1.9/5
Customer Service
The Art of Shaving NPS
The Art of Shaving's Net Promoter Score (NPS) is a -58 with 17% Promoters, 8% Passives, and 75% Detractors. Net Promoter Score tracks whether The Art of Shaving's customers would recommend using the product based on a scale of -100 to 100.
The Art of Shaving Overall NPS
| 17% | Promoters |
|---|---|
| 8% | Passives |
| 75% | Detractors |
The Art of Shaving NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Apr 2021 -100 | Apr 2021 | -100 |
Feb 2022 -33 | Feb 2022 | -33 |
Dec 2022 -25 | Dec 2022 | -25 |
Apr 2023 -40 | Apr 2023 | -40 |
May 2023 -51 | May 2023 | -51 |
Nov 2023 -29 | Nov 2023 | -29 |
Feb 2024 -37 | Feb 2024 | -37 |
Sep 2024 -44 | Sep 2024 | -44 |
Nov 2024 -54 | Nov 2024 | -54 |
Jan 2025 -59 | Jan 2025 | -59 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Art of Shaving NPS by Gender
Female customers rated The Art of Shaving's NPS 29 points higher than Male customers.
Male
-63
The Art of Shaving's NPS was rated -63 by Male customers on Comparably.
12%
Promoters
13%
Passives
75%
Detractors
Female
-34
The Art of Shaving's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
The Art of Shaving NPS by Ethnicity
The Art of Shaving's NPS was rated -28 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -28 | Caucasian | -28 |
The Art of Shaving NPS by Age
The Art of Shaving's NPS was rated -100 points by customers ages 61-65 on Comparably.
The Art of Shaving NPS by Usage
The Art of Shaving's NPS was rated -100 points by customers who have used The Art of Shaving's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
The Art of Shaving Customer Reviews
Out of the 3 The Art of Shaving customer reviews 1 was positive and 2 were constructive. The Art of Shaving customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
The Art of Shaving Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of The Art of Shaving users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Art of Shaving Customer Loyalty Score by Gender
Male customers rated The Art of Shaving's Customer Loyalty score 19% higher than Female customers.
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Male
89%
Yes
Female
70%
Yes
The Art of Shaving Customer Loyalty Score by Ethnicity
The Art of Shaving's Customer Loyalty score was rated 87% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Art of Shaving.
87
out of 100
Caucasian
The Art of Shaving Customer Loyalty Score by Age
The Art of Shaving's Customer Loyalty score was rated 100% by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of The Art of Shaving.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 100% | 61-65 | 100% |
The Art of Shaving Customer Loyalty Score by Usage
The Art of Shaving's Customer Loyalty score was rated 87% by customers who have used The Art of Shaving's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The Art of Shaving Product Quality
2.3/5
The Art of Shaving has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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The Art of Shaving Product Information
The Art of Shaving’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Media
Sports & Entertainment
Quick Insights into The Art of Shaving Product Quality
The Art of Shaving's Product Quality score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked The Art of Shaving Product Quality the Highest
Ranked The Art of Shaving Product Quality the Lowest
The Art of Shaving Product Quality Score by Gender
Female customers rated The Art of Shaving's Product Quality score 0.6 stars higher than Male customers.
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Male
2/5
Female
2.6/5
The Art of Shaving Product Quality Score by Ethnicity
The Art of Shaving's Product Quality score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The Art of Shaving.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
The Art of Shaving Product Quality Score by Age
The Art of Shaving's Product Quality score was rated 1.6 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of The Art of Shaving.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.6 | 61-65 | 1.6 |
The Art of Shaving Product Quality Score by Usage
The Art of Shaving's Product Quality score was rated 1.5 stars by customers who have used The Art of Shaving's products/services for Over 10 Years.
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The Art of Shaving Pricing
The Art of Shaving ROI & Value For Money
2.5/5
The Art of Shaving has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into The Art of Shaving ROI
The Art of Shaving's ROI score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked The Art of Shaving ROI the Highest
Ranked The Art of Shaving ROI the Lowest
The Art of Shaving ROI Score by Gender
Male customers rated The Art of Shaving's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of The Art of Shaving.
Male
2.4/5
Female
2.3/5
The Art of Shaving ROI Score by Ethnicity
The Art of Shaving's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The Art of Shaving.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
The Art of Shaving ROI Score by Age
The Art of Shaving's ROI score was rated 2.1 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of The Art of Shaving.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2.1 | 61-65 | 2.1 |
The Art of Shaving ROI Score by Usage
The Art of Shaving's ROI score was rated 1.8 stars by customers who have used The Art of Shaving's products/services for Over 10 Years.
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The Art of Shaving Customer Satisfaction (CSAT)
The Art of Shaving Customer Satisfaction (CSAT) Score
30 / 100
The Art of Shaving has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Art of Shaving Customer Satisfaction
The Art of Shaving's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked The Art of Shaving Customer Satisfaction the Highest
Ranked The Art of Shaving Customer Satisfaction the Lowest
The Art of Shaving Customer Satisfaction Score by Gender
Male customers rated The Art of Shaving's Customer Satisfaction score 1 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of The Art of Shaving.
34 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 16% | |
Very Dissatisfied | 50% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
The Art of Shaving Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Art of Shaving's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
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43 / 100
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
43%
The Art of Shaving Customer Satisfaction Score by Age
The Art of Shaving's Customer Satisfaction score was rated 0 points by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of The Art of Shaving.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 0% |
The Art of Shaving Customer Satisfaction Score by Usage
The Art of Shaving's Customer Satisfaction score was rated 0 points by customers who have used The Art of Shaving's products/services for Over 10 Years.
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The Art of Shaving Customer Service
1.9/5
The Art of Shaving has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About The Art of Shaving's Customer Service
Address
1301 NW 84th Avenue Suite 101, Miami, FL 33126
Website
http://www.theartofshaving.com/
Quick Insights into The Art of Shaving Customer Service
The Art of Shaving's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked The Art of Shaving Customer Service the Highest
Ranked The Art of Shaving Customer Service the Lowest
The Art of Shaving Customer Service Score by Gender
Female customers rated The Art of Shaving's Customer Service score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The Art of Shaving.
Male
1.5/5
Female
2.3/5
The Art of Shaving Customer Service Score by Ethnicity
The Art of Shaving's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The Art of Shaving.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
The Art of Shaving Customer Service Score by Age
The Art of Shaving's Customer Service score was rated 1.5 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of The Art of Shaving.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
The Art of Shaving Customer Service Score by Usage
The Art of Shaving's Customer Service score was rated 1.5 stars by customers who have used The Art of Shaving's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
The Art of Shaving as an Employer
3.3/5
The Art of Shaving has a 3.3/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
The Art of Shaving scored a -58 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of The Art of Shaving would recommend the brand to a friend. ENPS measures how likely The Art of Shaving employees would recommend working at The Art of Shaving to a friend.
Net Promoter Score
-58
NPS Score
| 17% | Promoters |
|---|---|
| 8% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
