37
NPS
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The Aspen Institute
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About The Aspen Institute's Brand
Brand at a Glance
72%
Customer Loyalty
4.2/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
The Aspen Institute NPS
The Aspen Institute's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether The Aspen Institute's customers would recommend using the product based on a scale of -100 to 100.
The Aspen Institute Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
The Aspen Institute NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Oct 2020 0 | Oct 2020 | 0 |
Jan 2021 -33 | Jan 2021 | -33 |
Mar 2021 0 | Mar 2021 | 0 |
Apr 2021 20 | Apr 2021 | 20 |
Jul 2021 17 | Jul 2021 | 17 |
Mar 2024 29 | Mar 2024 | 29 |
Apr 2024 37 | Apr 2024 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Aspen Institute Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of The Aspen Institute users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Aspen Institute Product Quality
4.2/5
The Aspen Institute has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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The Aspen Institute Product Information
The Aspen Institute’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
The Aspen Institute Pricing
The Aspen Institute ROI & Value For Money
3.8/5
The Aspen Institute has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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The Aspen Institute Customer Satisfaction (CSAT)
The Aspen Institute Customer Satisfaction (CSAT) Score
50 / 100
The Aspen Institute has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Aspen Institute Customer Service
3.8/5
The Aspen Institute has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About The Aspen Institute's Customer Service
Website
http://www.aspeninstitute.org/
The Aspen Institute as an Employer
2.9/5
The Aspen Institute has a 2.9/5 stars for its overall company culture rated by their employees
top
5%
CEO of The Aspen Institute
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
The Aspen Institute scored a 37 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of The Aspen Institute would recommend the brand to a friend. ENPS measures how likely The Aspen Institute employees would recommend working at The Aspen Institute to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
