-50
NPS
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The Bernard Group
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About The Bernard Group's Brand
The Bernard Group is a 100% Employee Owned visual communications company specializing in large and small format digital print.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
The Bernard Group NPS
The Bernard Group's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether The Bernard Group's customers would recommend using the product based on a scale of -100 to 100.
The Bernard Group Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
The Bernard Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
Apr 2022 -50 | Apr 2022 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Bernard Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of The Bernard Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Bernard Group Product Quality
1.5/5
The Bernard Group has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Bernard Group's overall Product Quality score rated by its users and customers.
The Bernard Group Product Information
The Bernard Group’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://thebernardgroup.com/
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Media
Sports & Entertainment
The Bernard Group Pricing
The Bernard Group ROI & Value For Money
2.2/5
The Bernard Group has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock The Bernard Group's overall ROI score rated by its users and customers.
The Bernard Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Bernard Group Customer Service
2.2/5
The Bernard Group has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock The Bernard Group's overall Customer Service score rated by its users and customers.
About The Bernard Group's Customer Service
Address
Chanhassen, MN
Website
http://thebernardgroup.com/
Phone Number
(952)934-1900
The Bernard Group as an Employer
Consumer vs. Employees
The Bernard Group scored a -50 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of The Bernard Group would recommend the brand to a friend. ENPS measures how likely The Bernard Group employees would recommend working at The Bernard Group to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
