-100
NPS
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The Black Car Fund
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About The Black Car Fund's Brand
Not-for-profit that provides workers’ compensation, safety education and additional benefits independent ground transportation drivers in New York State.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
The Black Car Fund NPS
The Black Car Fund's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether The Black Car Fund's customers would recommend using the product based on a scale of -100 to 100.
The Black Car Fund Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
The Black Car Fund NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Black Car Fund Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of The Black Car Fund users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Black Car Fund Product Quality
1.5/5
The Black Car Fund has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Black Car Fund's overall Product Quality score rated by its users and customers.
The Black Car Fund Product Information
The Black Car Fund’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.nybcf.org
- Company Size
- 11-50 Employees
Industry
Insurance
The Black Car Fund Pricing
The Black Car Fund ROI & Value For Money
1.5/5
The Black Car Fund has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Black Car Fund's overall ROI score rated by its users and customers.
The Black Car Fund Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Black Car Fund Customer Service
1.5/5
The Black Car Fund has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Black Car Fund's overall Customer Service score rated by its users and customers.
About The Black Car Fund's Customer Service
Address
28-33 Jackson Ave,, New York Mills, NY 11101
Website
http://www.nybcf.org
Phone Number
(212) 269-4800
The Black Car Fund's Social Links
The Black Car Fund as an Employer
4.5/5
The Black Car Fund has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
The Black Car Fund scored a -100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of The Black Car Fund would recommend the brand to a friend. ENPS measures how likely The Black Car Fund employees would recommend working at The Black Car Fund to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
