-100
NPS
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Brand Page
The Blue Book Building and Construction Network
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About The Blue Book Building and Construction Network's Brand
Welcome to the official Blue Book Network Facebook page – where the construction industry connects every day!
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
The Blue Book Building and Construction Network NPS
The Blue Book Building and Construction Network's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether The Blue Book Building and Construction Network's customers would recommend using the product based on a scale of -100 to 100.
The Blue Book Building and Construction Network Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
The Blue Book Building and Construction Network NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -100 | Nov 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Blue Book Building and Construction Network Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of The Blue Book Building and Construction Network users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Blue Book Building and Construction Network Product Quality
1.5/5
The Blue Book Building and Construction Network has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Blue Book Building and Construction Network's overall Product Quality score rated by its users and customers.
The Blue Book Building and Construction Network Product Information
The Blue Book Building and Construction Network’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.thebluebook.com/
- Company Size
- 501-1,000 Employees
The Blue Book Building and Construction Network Pricing
The Blue Book Building and Construction Network ROI & Value For Money
1.5/5
The Blue Book Building and Construction Network has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Blue Book Building and Construction Network's overall ROI score rated by its users and customers.
The Blue Book Building and Construction Network Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Blue Book Building and Construction Network Customer Service
1.5/5
The Blue Book Building and Construction Network has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Blue Book Building and Construction Network's overall Customer Service score rated by its users and customers.
About The Blue Book Building and Construction Network's Customer Service
Address
800 East Main Street, Jefferson Valley, NY
Website
http://www.thebluebook.com/
Phone Number
800-431-2584
The Blue Book Building and Construction Network as an Employer
3.3/5
The Blue Book Building and Construction Network has a 3.3/5 stars for its overall company culture rated by their employees
top
5%
CEO of The Blue Book Building and Construction Network
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
The Blue Book Building and Construction Network scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of The Blue Book Building and Construction Network would recommend the brand to a friend. ENPS measures how likely The Blue Book Building and Construction Network employees would recommend working at The Blue Book Building and Construction Network to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
