-43
NPS
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The Bouqs
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About The Bouqs' Brand
The Bouqs Company is a cut-to-order online flower delivery service.
Brand at a Glance
49%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.8/5
Customer Service
The Bouqs NPS
The Bouqs's Net Promoter Score (NPS) is a -43 with 14% Promoters, 29% Passives, and 57% Detractors. Net Promoter Score tracks whether The Bouqs's customers would recommend using the product based on a scale of -100 to 100.
The Bouqs Overall NPS
| 14% | Promoters |
|---|---|
| 29% | Passives |
| 57% | Detractors |
The Bouqs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
Jan 2021 0 | Jan 2021 | 0 |
Feb 2021 33 | Feb 2021 | 33 |
Mar 2021 0 | Mar 2021 | 0 |
May 2021 -20 | May 2021 | -20 |
Sep 2022 -34 | Sep 2022 | -34 |
Aug 2023 -43 | Aug 2023 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Bouqs Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of The Bouqs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Bouqs Product Quality
2.5/5
The Bouqs has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Bouqs' overall Product Quality score rated by its users and customers.
The Bouqs Product Information
The Bouqs’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://bouqs.com
- Company Size
- 51-200 Employees
Industry
Consumer Goods
The Bouqs Pricing
The Bouqs ROI & Value For Money
2.5/5
The Bouqs has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Bouqs' overall ROI score rated by its users and customers.
The Bouqs Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Bouqs Customer Service
2.8/5
The Bouqs has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock The Bouqs' overall Customer Service score rated by its users and customers.
About The Bouqs's Customer Service
Address
4094 Glencoe Ave, Marina Del Rey, CA 90292
Website
http://bouqs.com
Phone Number
+1-888-320-2687
The Bouqs's Social Links
The Bouqs as an Employer
3.9/5
The Bouqs has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
The Bouqs scored a -43 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of The Bouqs would recommend the brand to a friend. ENPS measures how likely The Bouqs employees would recommend working at The Bouqs to a friend.
Net Promoter Score
-43
NPS Score
| 14% | Promoters |
|---|---|
| 29% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 53% | Promoters |
|---|---|
| 37% | Passive |
| 10% | Detractors |
