-60
NPS
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The Brick
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About The Brick's Brand
Retailer of furniture. The company engages in the retail of household furniture, including living room and dining room, bedroom, kitchen, accent, and home office furniture.
Brand at a Glance
47%
Customer Loyalty
2.3/5
Product Quality
2.5/5
Pricing
2.3/5
Customer Service
The Brick NPS
The Brick's Net Promoter Score (NPS) is a -60 with 0% Promoters, 40% Passives, and 60% Detractors. Net Promoter Score tracks whether The Brick's customers would recommend using the product based on a scale of -100 to 100.
The Brick Overall NPS
| 0% | Promoters |
|---|---|
| 40% | Passives |
| 60% | Detractors |
The Brick NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Aug 2022 -50 | Aug 2022 | -50 |
Nov 2022 -66 | Nov 2022 | -66 |
Feb 2024 -50 | Feb 2024 | -50 |
Sep 2025 -60 | Sep 2025 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Brick Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of The Brick users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Brick Product Quality
2.3/5
The Brick has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock The Brick's overall Product Quality score rated by its users and customers.
The Brick Product Information
The Brick’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- www.thebrick.com
- Company Size
- 5,001-10,000 Employees
The Brick Pricing
The Brick ROI & Value For Money
2.5/5
The Brick has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Brick's overall ROI score rated by its users and customers.
The Brick Customer Satisfaction (CSAT)
The Brick Customer Satisfaction (CSAT) Score
25 / 100
The Brick has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Brick Customer Service
2.3/5
The Brick has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock The Brick's overall Customer Service score rated by its users and customers.
About The Brick's Customer Service
Address
114 Avenue, Edmonton, T5M 3S2
Website
www.thebrick.com
The Brick as an Employer
Consumer vs. Employees
The Brick scored a -60 for Net Promoter Score and a -80 for Employee Net Promoter Score. NPS gauges how likely a customer of The Brick would recommend the brand to a friend. ENPS measures how likely The Brick employees would recommend working at The Brick to a friend.
Net Promoter Score
-60
NPS Score
| 0% | Promoters |
|---|---|
| 40% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-80
eNPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
