-100
NPS
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The Brickman Group
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About The Brickman Group's Brand
The Brickman Group, Ltd. provides commercial landscaping services to customers in commercial real estate, private residential, municipal,
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
The Brickman Group NPS
The Brickman Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether The Brickman Group's customers would recommend using the product based on a scale of -100 to 100.
The Brickman Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
The Brickman Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Brickman Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of The Brickman Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Brickman Group Product Quality
4/5
The Brickman Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock The Brickman Group's overall Product Quality score rated by its users and customers.
The Brickman Group Product Information
The Brickman Group’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://brickmangroup.com
- Company Size
- 10,000+ Employees
Industry
Tech
Real Estate
Small Business Services
Construction
The Brickman Group Pricing
The Brickman Group ROI & Value For Money
1.5/5
The Brickman Group has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Brickman Group's overall ROI score rated by its users and customers.
The Brickman Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Brickman Group Customer Service
1.5/5
The Brickman Group has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Brickman Group's overall Customer Service score rated by its users and customers.
About The Brickman Group's Customer Service
Address
2275 Research Blvd,, Suite 600, Rockville, MD
Website
http://brickmangroup.com
Phone Number
(240) 683-2030
The Brickman Group as an Employer
4.7/5
The Brickman Group has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
The Brickman Group scored a -100 for Net Promoter Score and a 92 for Employee Net Promoter Score. NPS gauges how likely a customer of The Brickman Group would recommend the brand to a friend. ENPS measures how likely The Brickman Group employees would recommend working at The Brickman Group to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
92
eNPS Score
| 92% | Promoters |
|---|---|
| 8% | Passive |
| 0% | Detractors |
