0
NPS
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The Cadmus Group
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About The Cadmus Group's Brand
Cadmus is a strategic and technical consultancy compelled to help solve the world's most challenging problems.
Brand at a Glance
73%
Customer Loyalty
3/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
The Cadmus Group NPS
The Cadmus Group's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether The Cadmus Group's customers would recommend using the product based on a scale of -100 to 100.
The Cadmus Group Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
The Cadmus Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 0 | Mar 2021 | 0 |
Jun 2023 -50 | Jun 2023 | -50 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 0 | Mar 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Cadmus Group Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of The Cadmus Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Cadmus Group Product Quality
3/5
The Cadmus Group has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock The Cadmus Group's overall Product Quality score rated by its users and customers.
The Cadmus Group Product Information
The Cadmus Group’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.cadmusgroup.com
- Company Size
- 501-1,000 Employees
Industry
Professional Services
The Cadmus Group Pricing
The Cadmus Group ROI & Value For Money
3.8/5
The Cadmus Group has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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The Cadmus Group Customer Satisfaction (CSAT)
The Cadmus Group Customer Satisfaction (CSAT) Score
34 / 100
The Cadmus Group has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Cadmus Group Customer Service
3.7/5
The Cadmus Group has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About The Cadmus Group's Customer Service
Address
100 Fifth Avenue, Suite 100, Waltham, MA 02451
Website
http://www.cadmusgroup.com
Phone Number
617- 673-7000
The Cadmus Group's Social Links
The Cadmus Group as an Employer
4.3/5
The Cadmus Group has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
The Cadmus Group scored a 0 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of The Cadmus Group would recommend the brand to a friend. ENPS measures how likely The Cadmus Group employees would recommend working at The Cadmus Group to a friend.
Net Promoter Score
0
NPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 38% | Promoters |
|---|---|
| 31% | Passive |
| 31% | Detractors |
