-100
NPS
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Brand Page
The Charlotte Observer
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About The Charlotte Observer's Brand
The Charlotte Observer is an online and offline daily English language newspaper that features several categories.
Brand at a Glance
87%
Customer Loyalty
2/5
Product Quality
1.7/5
Pricing
1.9/5
Customer Service
The Charlotte Observer NPS
The Charlotte Observer's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether The Charlotte Observer's customers would recommend using the product based on a scale of -100 to 100.
The Charlotte Observer Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
The Charlotte Observer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Oct 2023 -100 | Oct 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Charlotte Observer NPS by Ethnicity
The Charlotte Observer's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
The Charlotte Observer NPS by Age
The Charlotte Observer's NPS was rated -100 points by customers ages 66+ on Comparably.
The Charlotte Observer NPS by Usage
The Charlotte Observer's NPS was rated -100 points by customers who have used The Charlotte Observer's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
The Charlotte Observer Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of The Charlotte Observer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Charlotte Observer Customer Loyalty Score by Ethnicity
The Charlotte Observer's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Charlotte Observer.
100
out of 100
Caucasian
The Charlotte Observer Customer Loyalty Score by Age
The Charlotte Observer's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of The Charlotte Observer.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
The Charlotte Observer Customer Loyalty Score by Usage
The Charlotte Observer's Customer Loyalty score was rated 100% by customers who have used The Charlotte Observer's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The Charlotte Observer Product Quality
2/5
The Charlotte Observer has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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The Charlotte Observer Product Information
The Charlotte Observer’s product quality score is a 2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Quick Insights into The Charlotte Observer Product Quality
The Charlotte Observer's Product Quality score was rated highest by customers ages 66+.
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Ranked The Charlotte Observer Product Quality the Highest
The Charlotte Observer Product Quality Score by Ethnicity
The Charlotte Observer's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The Charlotte Observer.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
The Charlotte Observer Product Quality Score by Age
The Charlotte Observer's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of The Charlotte Observer.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
The Charlotte Observer Product Quality Score by Usage
The Charlotte Observer's Product Quality score was rated 1.5 stars by customers who have used The Charlotte Observer's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
The Charlotte Observer Pricing
The Charlotte Observer ROI & Value For Money
1.7/5
The Charlotte Observer has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Quick Insights into The Charlotte Observer ROI
The Charlotte Observer's ROI score was rated highest by customers ages 66+.
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Ranked The Charlotte Observer ROI the Highest
The Charlotte Observer ROI Score by Ethnicity
The Charlotte Observer's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The Charlotte Observer.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
The Charlotte Observer ROI Score by Age
The Charlotte Observer's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of The Charlotte Observer.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
The Charlotte Observer ROI Score by Usage
The Charlotte Observer's ROI score was rated 1.5 stars by customers who have used The Charlotte Observer's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
The Charlotte Observer Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Charlotte Observer Customer Satisfaction
The Charlotte Observer's Customer Satisfaction score was rated highest by customers ages 66+.
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Ranked The Charlotte Observer Customer Satisfaction the Highest
The Charlotte Observer Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Charlotte Observer's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of The Charlotte Observer.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
The Charlotte Observer Customer Satisfaction Score by Age
The Charlotte Observer's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of The Charlotte Observer.
0
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40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
The Charlotte Observer Customer Satisfaction Score by Usage
The Charlotte Observer's Customer Satisfaction score was rated 0 points by customers who have used The Charlotte Observer's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
The Charlotte Observer Customer Service
1.9/5
The Charlotte Observer has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About The Charlotte Observer's Customer Service
Address
600 S. Tryon St., Charlotte, NC
Website
http://www.charlotteobserver.com/
Phone Number
(704) 358-5000
Quick Insights into The Charlotte Observer Customer Service
The Charlotte Observer's Customer Service score was rated highest by customers ages 66+.
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Ranked The Charlotte Observer Customer Service the Highest
The Charlotte Observer Customer Service Score by Ethnicity
The Charlotte Observer's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The Charlotte Observer.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
The Charlotte Observer Customer Service Score by Age
The Charlotte Observer's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of The Charlotte Observer.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
The Charlotte Observer Customer Service Score by Usage
The Charlotte Observer's Customer Service score was rated 1.5 stars by customers who have used The Charlotte Observer's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
The Charlotte Observer as an Employer
3.4/5
The Charlotte Observer has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
The Charlotte Observer scored a -100 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of The Charlotte Observer would recommend the brand to a friend. ENPS measures how likely The Charlotte Observer employees would recommend working at The Charlotte Observer to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
