-25
NPS
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The Christ Hospital
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About The Christ Hospital's Brand
To find a physician, call 513-585-1000. To share feedback about your experience, please call 513-585-1200.
Brand at a Glance
89%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
The Christ Hospital NPS
The Christ Hospital's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether The Christ Hospital's customers would recommend using the product based on a scale of -100 to 100.
The Christ Hospital Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
The Christ Hospital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Mar 2023 -50 | Mar 2023 | -50 |
Apr 2023 -66 | Apr 2023 | -66 |
Jan 2024 -75 | Jan 2024 | -75 |
May 2024 -40 | May 2024 | -40 |
Jan 2025 -51 | Jan 2025 | -51 |
Feb 2025 -43 | Feb 2025 | -43 |
Aug 2025 -25 | Aug 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Christ Hospital Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of The Christ Hospital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Christ Hospital Product Quality
3/5
The Christ Hospital has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock The Christ Hospital's overall Product Quality score rated by its users and customers.
The Christ Hospital Product Information
The Christ Hospital’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
The Christ Hospital Pricing
The Christ Hospital ROI & Value For Money
2.9/5
The Christ Hospital has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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The Christ Hospital Customer Satisfaction (CSAT)
The Christ Hospital Customer Satisfaction (CSAT) Score
37 / 100
The Christ Hospital has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
13%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
13%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Christ Hospital Customer Service
2.9/5
The Christ Hospital has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About The Christ Hospital's Customer Service
Website
https://www.thechristhospital.com/
Phone Number
513-463-2500
The Christ Hospital as an Employer
Consumer vs. Employees
The Christ Hospital scored a -25 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of The Christ Hospital would recommend the brand to a friend. ENPS measures how likely The Christ Hospital employees would recommend working at The Christ Hospital to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 38% | Promoters |
|---|---|
| 31% | Passive |
| 31% | Detractors |
