-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
The Colony Group
Marketing or Exec? Claim Your Free Account
About The Colony Group's Brand
With origins going back more than 35 years, The Colony Group is a nationally recognized independent wealth advisory and business management firm with offices nationwide. We are driven by one overarching principle—to bring meaning and joy to the lives of our clients and each other. We do this by continually investing in our expansive and innovative services—delivering them through our talented and experienced people in a way that is customized, personal, and meaningful for our clients.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
The Colony Group NPS
The Colony Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether The Colony Group's customers would recommend using the product based on a scale of -100 to 100.
The Colony Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
The Colony Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Colony Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of The Colony Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Colony Group Product Quality
5/5
The Colony Group has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Colony Group's overall Product Quality score rated by its users and customers.
The Colony Group Product Information
The Colony Group’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Banking and Financial Services
The Colony Group Pricing
The Colony Group ROI & Value For Money
1.5/5
The Colony Group has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Colony Group's overall ROI score rated by its users and customers.
The Colony Group Customer Satisfaction (CSAT)
The Colony Group Customer Satisfaction (CSAT) Score
100 / 100
The Colony Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Colony Group Customer Service
1.5/5
The Colony Group has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Colony Group's overall Customer Service score rated by its users and customers.
About The Colony Group's Customer Service
Address
201 Washington St, Boston, MA 02108
Website
http://www.thecolonygroup.com
Phone Number
617-723-8200
The Colony Group's Social Links
The Colony Group as an Employer
4.7/5
The Colony Group has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
The Colony Group scored a -100 for Net Promoter Score and a 69 for Employee Net Promoter Score. NPS gauges how likely a customer of The Colony Group would recommend the brand to a friend. ENPS measures how likely The Colony Group employees would recommend working at The Colony Group to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
69
eNPS Score
| 74% | Promoters |
|---|---|
| 21% | Passive |
| 5% | Detractors |
