20
NPS
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Brand Page
The Commonwealth Fund
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About The Commonwealth Fund's Brand
The mission of The Commonwealth Fund is to promote a high-performing health care system.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
4.5/5
Pricing
4/5
Customer Service
The Commonwealth Fund NPS
The Commonwealth Fund's Net Promoter Score (NPS) is a 20 with 40% Promoters, 40% Passives, and 20% Detractors. Net Promoter Score tracks whether The Commonwealth Fund's customers would recommend using the product based on a scale of -100 to 100.
The Commonwealth Fund Overall NPS
| 40% | Promoters |
|---|---|
| 40% | Passives |
| 20% | Detractors |
The Commonwealth Fund NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
May 2021 50 | May 2021 | 50 |
Oct 2021 0 | Oct 2021 | 0 |
Nov 2021 0 | Nov 2021 | 0 |
Jun 2022 20 | Jun 2022 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Commonwealth Fund Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of The Commonwealth Fund users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Commonwealth Fund Product Quality
3.7/5
The Commonwealth Fund has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock The Commonwealth Fund's overall Product Quality score rated by its users and customers.
The Commonwealth Fund Product Information
The Commonwealth Fund’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
The Commonwealth Fund Pricing
The Commonwealth Fund ROI & Value For Money
4.5/5
The Commonwealth Fund has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Commonwealth Fund's overall ROI score rated by its users and customers.
The Commonwealth Fund Customer Satisfaction (CSAT)
The Commonwealth Fund Customer Satisfaction (CSAT) Score
100 / 100
The Commonwealth Fund has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Commonwealth Fund Customer Service
4/5
The Commonwealth Fund has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About The Commonwealth Fund's Customer Service
Address
1 East 75th Street, New York City, NY
Website
http://www.commonwealthfund.org
Phone Number
(212) 606-3800
The Commonwealth Fund as an Employer
Consumer vs. Employees
The Commonwealth Fund scored a 20 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of The Commonwealth Fund would recommend the brand to a friend. ENPS measures how likely The Commonwealth Fund employees would recommend working at The Commonwealth Fund to a friend.
Net Promoter Score
20
NPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
