75
NPS
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The Conference Board
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About The Conference Board's Brand
The Conference Board is a global, independent business membership and research association.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
The Conference Board CMO
The Conference Board NPS
The Conference Board's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether The Conference Board's customers would recommend using the product based on a scale of -100 to 100.
The Conference Board Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
The Conference Board NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
May 2022 100 | May 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Aug 2022 75 | Aug 2022 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Conference Board Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of The Conference Board users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Conference Board Product Quality
4/5
The Conference Board has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock The Conference Board's overall Product Quality score rated by its users and customers.
The Conference Board Product Information
The Conference Board’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Non-Profit
The Conference Board Pricing
The Conference Board ROI & Value For Money
4.2/5
The Conference Board has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock The Conference Board's overall ROI score rated by its users and customers.
The Conference Board Customer Satisfaction (CSAT)
The Conference Board Customer Satisfaction (CSAT) Score
100 / 100
The Conference Board has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Conference Board Customer Service
4.2/5
The Conference Board has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock The Conference Board's overall Customer Service score rated by its users and customers.
About The Conference Board's Customer Service
Address
845 3rd Ave, York, NY 10022
Website
http://www.conference-board.org/
Phone Number
(212) 759-0900
The Conference Board's Social Links
The Conference Board as an Employer
4.7/5
The Conference Board has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
The Conference Board scored a 75 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of The Conference Board would recommend the brand to a friend. ENPS measures how likely The Conference Board employees would recommend working at The Conference Board to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 63% | Promoters |
|---|---|
| 31% | Passive |
| 6% | Detractors |
