52
NPS
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Brand Page
The Cool Company
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About The Cool Company's Brand
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Brand at a Glance
77%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
The Cool Company NPS
The Cool Company's Net Promoter Score (NPS) is a 52 with 68% Promoters, 16% Passives, and 16% Detractors. Net Promoter Score tracks whether The Cool Company's customers would recommend using the product based on a scale of -100 to 100.
The Cool Company Overall NPS
| 68% | Promoters |
|---|---|
| 16% | Passives |
| 16% | Detractors |
The Cool Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Jun 2020 0 | Jun 2020 | 0 |
Aug 2020 44 | Aug 2020 | 44 |
Sep 2020 45 | Sep 2020 | 45 |
Oct 2020 50 | Oct 2020 | 50 |
Apr 2021 48 | Apr 2021 | 48 |
Sep 2021 49 | Sep 2021 | 49 |
Mar 2024 52 | Mar 2024 | 52 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Cool Company NPS by Usage
The Cool Company's NPS was rated the highest by customers who have used The Cool Company's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 75 | Less than 1 Year | 75 |
2 to 5 Years 57 | 2 to 5 Years | 57 |
5 to 10 Years 17 | 5 to 10 Years | 17 |
The Cool Company Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of The Cool Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Cool Company Customer Loyalty Score by Usage
The Cool Company's Customer Loyalty score was rated the highest by customers who have used The Cool Company's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The Cool Company Customer Loyalty Score by Industry
The Cool Company's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
The Cool Company Product Quality
3.8/5
The Cool Company has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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The Cool Company Product Information
The Cool Company’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated The Cool Company's product the highest. Reviewers from the Tech industry rated The Cool Company the lowest at 3.
- Company Size
- 5,001-10,000 Employees
Quick Insights into The Cool Company Product Quality
The Cool Company's Product Quality score was rated highest by customers who have used The Cool Company's products/services for 2 to 5 Years, and rated lowest by customers from the Tech industry.
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Ranked The Cool Company Product Quality the Highest
Ranked The Cool Company Product Quality the Lowest
The Cool Company Product Quality Score by Usage
The Cool Company's Product Quality score was rated the highest by customers who have used The Cool Company's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
The Cool Company Product Quality Score by Industry
The Cool Company's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
The Cool Company Pricing
The Cool Company ROI & Value For Money
4/5
The Cool Company has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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The Cool Company Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from The Cool Company.
Quick Insights into The Cool Company ROI
The Cool Company's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked The Cool Company ROI the Highest
Ranked The Cool Company ROI the Lowest
The Cool Company ROI Score by Usage
The Cool Company's ROI score was rated the highest by customers who have used The Cool Company's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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The Cool Company ROI Score by Industry
The Cool Company's ROI score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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The Cool Company Customer Satisfaction (CSAT)
The Cool Company Customer Satisfaction (CSAT) Score
100 / 100
The Cool Company has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Cool Company Customer Service
4.1/5
The Cool Company has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About The Cool Company's Customer Service
Address
465 N Fairfax Ave, Los Alamitos, CA 90036
Website
http://www.fneorguhwoiventi.com
Quick Insights into The Cool Company Customer Service
The Cool Company's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers who have used The Cool Company's products/services for 5 to 10 Years.
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Ranked The Cool Company Customer Service the Highest
Ranked The Cool Company Customer Service the Lowest
The Cool Company Customer Service Score by Usage
The Cool Company's Customer Service score was rated the highest by customers who have used The Cool Company's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
The Cool Company Customer Service Score by Industry
The Cool Company's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
The Cool Company as an Employer
Consumer vs. Employees
The Cool Company scored a 52 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of The Cool Company would recommend the brand to a friend. ENPS measures how likely The Cool Company employees would recommend working at The Cool Company to a friend.
Net Promoter Score
52
NPS Score
| 68% | Promoters |
|---|---|
| 16% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 46% | Promoters |
|---|---|
| 18% | Passive |
| 36% | Detractors |
