35
NPS
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The Coop
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About The Coop's Brand
The Coop was created by Sam Rosen and Pat Griffin, the partners behind One Design Company. Sam was introduced to coworking after spending a
Brand at a Glance
85%
Customer Loyalty
4.3/5
Product Quality
4.3/5
Pricing
4.2/5
Customer Service
The Coop NPS
The Coop's Net Promoter Score (NPS) is a 35 with 64% Promoters, 7% Passives, and 29% Detractors. Net Promoter Score tracks whether The Coop's customers would recommend using the product based on a scale of -100 to 100.
The Coop Overall NPS
| 64% | Promoters |
|---|---|
| 7% | Passives |
| 29% | Detractors |
The Coop NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
May 2022 0 | May 2022 | 0 |
Jun 2022 67 | Jun 2022 | 67 |
Jul 2022 57 | Jul 2022 | 57 |
Nov 2022 44 | Nov 2022 | 44 |
Apr 2023 30 | Apr 2023 | 30 |
Nov 2023 25 | Nov 2023 | 25 |
May 2024 30 | May 2024 | 30 |
Oct 2024 36 | Oct 2024 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Coop NPS by Gender
The Coop's NPS was rated 100 by Male customers on Comparably.
Male
100
The Coop's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
The Coop's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
The Coop Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of The Coop users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Coop Customer Loyalty Score by Gender
The Coop's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of The Coop.
Male
100%
Yes
Female
N/A
Yes
The Coop Product Quality
4.3/5
The Coop has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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The Coop Product Information
The Coop’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://coworkchicago.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
FinTech
Real Estate
Quick Insights into The Coop Product Quality
The Coop's Product Quality score was rated highest by Male customers.
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Ranked The Coop Product Quality the Highest
The Coop Product Quality Score by Gender
The Coop's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of The Coop.
Male
5/5
Female
N/A
The Coop Pricing
The Coop ROI & Value For Money
4.3/5
The Coop has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Quick Insights into The Coop ROI
The Coop's ROI score was rated highest by Male customers.
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Ranked The Coop ROI the Highest
The Coop ROI Score by Gender
The Coop's ROI score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of The Coop.
Male
5/5
Female
N/A
The Coop Customer Satisfaction (CSAT)
The Coop Customer Satisfaction (CSAT) Score
100 / 100
The Coop has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Coop Customer Satisfaction
The Coop's Customer Satisfaction score was rated highest by Male customers.
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Ranked The Coop Customer Satisfaction the Highest
The Coop Customer Satisfaction Score by Gender
The Coop's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of The Coop.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
The Coop Customer Service
4.2/5
The Coop has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About The Coop's Customer Service
Address
230 West Superior Street, Chicago, IL
Website
http://coworkchicago.com
Phone Number
312-929-4356
Quick Insights into The Coop Customer Service
The Coop's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked The Coop's Customer Service score.
Ranked The Coop Customer Service the Highest
The Coop Customer Service Score by Gender
The Coop's Customer Service score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The Coop.
Male
4.8/5
Female
N/A
The Coop as an Employer
Consumer vs. Employees
The Coop scored a 35 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of The Coop would recommend the brand to a friend. ENPS measures how likely The Coop employees would recommend working at The Coop to a friend.
Net Promoter Score
35
NPS Score
| 64% | Promoters |
|---|---|
| 7% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
