100
NPS
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The Council on Foreign Relations
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About The Council on Foreign Relations' Brand
Council on Foreign Relations operates as a non-partisan membership organization, think tank, and publisher.
Brand at a Glance
5/5
Product Quality
5/5
Pricing
The Council on Foreign Relations NPS
The Council on Foreign Relations's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether The Council on Foreign Relations's customers would recommend using the product based on a scale of -100 to 100.
The Council on Foreign Relations Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
The Council on Foreign Relations NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2026 100 | May 2026 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Council on Foreign Relations Product Quality
5/5
The Council on Foreign Relations has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Council on Foreign Relations' overall Product Quality score rated by its users and customers.
The Council on Foreign Relations Product Information
The Council on Foreign Relations’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.cfr.org
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Services
The Council on Foreign Relations Pricing
The Council on Foreign Relations ROI & Value For Money
5/5
The Council on Foreign Relations has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Council on Foreign Relations' overall ROI score rated by its users and customers.
The Council on Foreign Relations Customer Satisfaction (CSAT)
The Council on Foreign Relations Customer Satisfaction (CSAT) Score
100 / 100
The Council on Foreign Relations has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Council on Foreign Relations as an Employer
Consumer vs. Employees
The Council on Foreign Relations scored a 100 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of The Council on Foreign Relations would recommend the brand to a friend. ENPS measures how likely The Council on Foreign Relations employees would recommend working at The Council on Foreign Relations to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
