100
NPS
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The Delta Companies
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About The Delta Companies' Brand
Leader in the staffing industry.
Brand at a Glance
1.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
The Delta Companies NPS
The Delta Companies's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether The Delta Companies's customers would recommend using the product based on a scale of -100 to 100.
The Delta Companies Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
The Delta Companies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Delta Companies Product Quality
1.5/5
The Delta Companies has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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The Delta Companies Product Information
The Delta Companies’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
The Delta Companies Pricing
The Delta Companies ROI & Value For Money
5/5
The Delta Companies has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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The Delta Companies Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Delta Companies Customer Service
5/5
The Delta Companies has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About The Delta Companies's Customer Service
Address
1755 Wittington Place Four Hickory Centre, Suite 175, Dallas, TX
Website
http://www.thedeltacompanies.com/
The Delta Companies as an Employer
3.2/5
The Delta Companies has a 3.2/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of The Delta Companies
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
The Delta Companies scored a 100 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of The Delta Companies would recommend the brand to a friend. ENPS measures how likely The Delta Companies employees would recommend working at The Delta Companies to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
