14
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
The Descartes Systems Group
Marketing or Exec? Claim Your Free Account
About The Descartes Systems Group's Brand
Descartes is a global leader in software-as-a-service solutions for improving the productivity, performance and security of logistics-intensive businesses.
Brand at a Glance
78%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.2/5
Customer Service
The Descartes Systems Group NPS
The Descartes Systems Group's Net Promoter Score (NPS) is a 14 with 47% Promoters, 20% Passives, and 33% Detractors. Net Promoter Score tracks whether The Descartes Systems Group's customers would recommend using the product based on a scale of -100 to 100.
The Descartes Systems Group Overall NPS
| 47% | Promoters |
|---|---|
| 20% | Passives |
| 33% | Detractors |
The Descartes Systems Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 42 | Nov 2021 | 42 |
Sep 2022 35 | Sep 2022 | 35 |
Nov 2022 34 | Nov 2022 | 34 |
Jan 2023 37 | Jan 2023 | 37 |
Mar 2023 30 | Mar 2023 | 30 |
Apr 2023 33 | Apr 2023 | 33 |
May 2023 32 | May 2023 | 32 |
Dec 2023 26 | Dec 2023 | 26 |
Apr 2024 21 | Apr 2024 | 21 |
Sep 2024 22 | Sep 2024 | 22 |
Dec 2024 17 | Dec 2024 | 17 |
May 2025 13 | May 2025 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Descartes Systems Group NPS by Gender
The Descartes Systems Group's NPS was rated -34 by Male customers on Comparably.
Male
-34
The Descartes Systems Group's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
The Descartes Systems Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
The Descartes Systems Group NPS by Ethnicity
The Descartes Systems Group's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
The Descartes Systems Group NPS by Usage
The Descartes Systems Group's NPS was rated the highest by customers who have used The Descartes Systems Group's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years 17 | 2 to 5 Years | 17 |
5 to 10 Years 75 | 5 to 10 Years | 75 |
The Descartes Systems Group Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of The Descartes Systems Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Descartes Systems Group Customer Loyalty Score by Gender
The Descartes Systems Group's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of The Descartes Systems Group.
Male
100%
Yes
Female
N/A
Yes
The Descartes Systems Group Customer Loyalty Score by Ethnicity
The Descartes Systems Group's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Descartes Systems Group.
100
out of 100
Caucasian
The Descartes Systems Group Product Quality
3.5/5
The Descartes Systems Group has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Descartes Systems Group's overall Product Quality score rated by its users and customers.
The Descartes Systems Group Product Information
The Descartes Systems Group serves markets in the United States, Australia, and Canada. The Descartes Systems Group supports Web devices and offers products for small and medium sized businesses.
The Descartes Systems Group’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Logistics and Supply Chain industry rated The Descartes Systems Group's product the highest.
- Website
- http://www.descartes.com
- Company Size
- 1,001-5,000 Employees
Industry
Logistics and Supply Chain
Languages Supported
English
Quick Insights into The Descartes Systems Group Product Quality
The Descartes Systems Group's Product Quality score was rated highest by customers who have used The Descartes Systems Group's products/services for 1 to 2 Years, and rated lowest by customers from the Wholesale industry.
Sign Up to unlock insights into how customers have ranked The Descartes Systems Group's Product Quality.
Ranked The Descartes Systems Group Product Quality the Highest
Ranked The Descartes Systems Group Product Quality the Lowest
The Descartes Systems Group Product Quality Score by Gender
The Descartes Systems Group's Product Quality score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of The Descartes Systems Group.
Male
2/5
Female
N/A
The Descartes Systems Group Product Quality Score by Ethnicity
The Descartes Systems Group's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The Descartes Systems Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
The Descartes Systems Group Product Quality Score by Usage
The Descartes Systems Group's Product Quality score was rated the highest by customers who have used The Descartes Systems Group's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
The Descartes Systems Group Product Quality Score by Industry
The Descartes Systems Group's Product Quality score was rated 3 stars by both Logistics and Supply Chain and Wholesale industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
The Descartes Systems Group Pricing
The Descartes Systems Group ROI & Value For Money
3.5/5
The Descartes Systems Group has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Descartes Systems Group's overall ROI score rated by its users and customers.
The Descartes Systems Group Pricing Plans
The Descartes Systems Group has a pricing structure that accommodates small and medium businesses. Starting from $29.95/month, The Descartes Systems Group uses a subscription model.
Who Uses The Descartes Systems Group?
Small Businesses
Medium Businesses
Quick Insights into The Descartes Systems Group ROI
The Descartes Systems Group's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked The Descartes Systems Group's ROI score.
Ranked The Descartes Systems Group ROI the Highest
The Descartes Systems Group ROI Score by Gender
The Descartes Systems Group's ROI score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of The Descartes Systems Group.
Male
2/5
Female
N/A
The Descartes Systems Group ROI Score by Ethnicity
The Descartes Systems Group's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The Descartes Systems Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
The Descartes Systems Group Customer Satisfaction (CSAT)
The Descartes Systems Group Customer Satisfaction (CSAT) Score
75 / 100
The Descartes Systems Group has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Descartes Systems Group Customer Satisfaction
The Descartes Systems Group's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked The Descartes Systems Group's Customer Satisfaction.
Ranked The Descartes Systems Group Customer Satisfaction the Highest
The Descartes Systems Group Customer Satisfaction Score by Gender
The Descartes Systems Group's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of The Descartes Systems Group.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
The Descartes Systems Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Descartes Systems Group's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of The Descartes Systems Group.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
The Descartes Systems Group Customer Service
3.2/5
The Descartes Systems Group has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock The Descartes Systems Group's overall Customer Service score rated by its users and customers.
About The Descartes Systems Group's Customer Service
Address
120 Randall Drive, N2V 1C6 Canada
Website
http://www.descartes.com
Phone Number
+1 (519) 746-8110
The Descartes Systems Group's Social Links
Quick Insights into The Descartes Systems Group Customer Service
The Descartes Systems Group's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked The Descartes Systems Group's Customer Service score.
Ranked The Descartes Systems Group Customer Service the Highest
The Descartes Systems Group Customer Service Score by Gender
The Descartes Systems Group's Customer Service score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The Descartes Systems Group.
Male
2.1/5
Female
N/A
The Descartes Systems Group Customer Service Score by Ethnicity
The Descartes Systems Group's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The Descartes Systems Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
The Descartes Systems Group as an Employer
4.3/5
The Descartes Systems Group has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
CEO of The Descartes Systems Group
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
The Descartes Systems Group scored a 14 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of The Descartes Systems Group would recommend the brand to a friend. ENPS measures how likely The Descartes Systems Group employees would recommend working at The Descartes Systems Group to a friend.
Net Promoter Score
14
NPS Score
| 47% | Promoters |
|---|---|
| 20% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 47% | Promoters |
|---|---|
| 21% | Passive |
| 32% | Detractors |
