-34
NPS
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Brand Page
The Eagle
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About The Eagle's Brand
The Eagle is an award-winning student-run newspaper that publishes daily content online.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
The Eagle NPS
The Eagle's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether The Eagle's customers would recommend using the product based on a scale of -100 to 100.
The Eagle Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
The Eagle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Oct 2021 0 | Oct 2021 | 0 |
Jun 2022 -33 | Jun 2022 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Eagle Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of The Eagle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Eagle Product Quality
4/5
The Eagle has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock The Eagle's overall Product Quality score rated by its users and customers.
The Eagle Product Information
The Eagle’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Content
Media
Sports & Entertainment
The Eagle Pricing
The Eagle ROI & Value For Money
3/5
The Eagle has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock The Eagle's overall ROI score rated by its users and customers.
The Eagle Customer Satisfaction (CSAT)
The Eagle Customer Satisfaction (CSAT) Score
100 / 100
The Eagle has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Eagle Customer Service
3.2/5
The Eagle has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About The Eagle's Customer Service
Address
252 Mary Graydon Center, 4400 Massachusetts Ave. NW, Washington, DC
Website
http://www.theeagleonline.com/
Phone Number
(202) 885-3593
The Eagle as an Employer
2.5/5
The Eagle has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
The Eagle scored a -34 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of The Eagle would recommend the brand to a friend. ENPS measures how likely The Eagle employees would recommend working at The Eagle to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
