-50
NPS
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Brand Page
The Factory
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About The Factory's Brand
A better way to build great products and companies.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4/5
Customer Service
The Factory NPS
The Factory's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether The Factory's customers would recommend using the product based on a scale of -100 to 100.
The Factory Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
The Factory NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
Jan 2023 -50 | Jan 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Factory Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of The Factory users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Factory Product Quality
5/5
The Factory has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Factory's overall Product Quality score rated by its users and customers.
The Factory Product Information
The Factory’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.thefactory.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
The Factory Pricing
The Factory ROI & Value For Money
4.5/5
The Factory has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Factory's overall ROI score rated by its users and customers.
The Factory Customer Satisfaction (CSAT)
The Factory Customer Satisfaction (CSAT) Score
100 / 100
The Factory has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Factory Customer Service
4/5
The Factory has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock The Factory's overall Customer Service score rated by its users and customers.
About The Factory's Customer Service
Website
http://www.thefactory.com
Phone Number
+34 977 38 44 35
The Factory as an Employer
2.8/5
The Factory has a 2.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
The Factory scored a -50 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of The Factory would recommend the brand to a friend. ENPS measures how likely The Factory employees would recommend working at The Factory to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
