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NPS
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The Fayetteville Observer
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About The Fayetteville Observer's Brand
The Fayetteville Observer, North Carolina’s oldest newspaper, publishes local news on crime, business, sports, military, and other issues.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
The Fayetteville Observer NPS
The Fayetteville Observer's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether The Fayetteville Observer's customers would recommend using the product based on a scale of -100 to 100.
The Fayetteville Observer Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
The Fayetteville Observer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
Dec 2022 0 | Dec 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Fayetteville Observer Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of The Fayetteville Observer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Fayetteville Observer Product Quality
4.5/5
The Fayetteville Observer has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Fayetteville Observer's overall Product Quality score rated by its users and customers.
The Fayetteville Observer Product Information
The Fayetteville Observer’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.fayobserver.com/
- Company Size
- 201-500 Employees
Industry
Tech
Content
Media
Sports & Entertainment
The Fayetteville Observer Pricing
The Fayetteville Observer ROI & Value For Money
5/5
The Fayetteville Observer has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Fayetteville Observer's overall ROI score rated by its users and customers.
The Fayetteville Observer Customer Satisfaction (CSAT)
The Fayetteville Observer Customer Satisfaction (CSAT) Score
100 / 100
The Fayetteville Observer has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Fayetteville Observer Customer Service
5/5
The Fayetteville Observer has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Fayetteville Observer's overall Customer Service score rated by its users and customers.
About The Fayetteville Observer's Customer Service
Address
458 Whitfield St. PO Box 849, Fayetteville, NC
Website
http://www.fayobserver.com/
Phone Number
(910)323-4848
The Fayetteville Observer as an Employer
Consumer vs. Employees
The Fayetteville Observer scored a 0 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of The Fayetteville Observer would recommend the brand to a friend. ENPS measures how likely The Fayetteville Observer employees would recommend working at The Fayetteville Observer to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
