-35
NPS
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The Federal Savings Bank
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About The Federal Savings Bank's Brand
We are a privately held veteran-owned, federally chartered bank primarily focused on educating our customers and expanding home ownership in America.
Brand at a Glance
71%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.3/5
Customer Service
The Federal Savings Bank NPS
The Federal Savings Bank's Net Promoter Score (NPS) is a -35 with 29% Promoters, 7% Passives, and 64% Detractors. Net Promoter Score tracks whether The Federal Savings Bank's customers would recommend using the product based on a scale of -100 to 100.
The Federal Savings Bank Overall NPS
| 29% | Promoters |
|---|---|
| 7% | Passives |
| 64% | Detractors |
The Federal Savings Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Jul 2022 -50 | Jul 2022 | -50 |
Aug 2022 -60 | Aug 2022 | -60 |
Nov 2022 -33 | Nov 2022 | -33 |
Mar 2023 -43 | Mar 2023 | -43 |
Nov 2023 -50 | Nov 2023 | -50 |
Jan 2024 -55 | Jan 2024 | -55 |
Jul 2024 -60 | Jul 2024 | -60 |
Aug 2024 -45 | Aug 2024 | -45 |
May 2025 -33 | May 2025 | -33 |
Aug 2025 -36 | Aug 2025 | -36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Federal Savings Bank NPS by Gender
Male customers rated The Federal Savings Bank's NPS 16 points higher than Female customers.
Male
-34
The Federal Savings Bank's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
-50
The Federal Savings Bank's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
The Federal Savings Bank NPS by Ethnicity
The Federal Savings Bank's NPS was rated -26 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -26 | Caucasian | -26 |
The Federal Savings Bank NPS by Age
The Federal Savings Bank's NPS was rated -34 points by customers ages 61-65 and customers ages 66+ on Comparably.
The Federal Savings Bank NPS by Usage
The Federal Savings Bank's NPS was rated the highest by customers who have used The Federal Savings Bank's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
The Federal Savings Bank Customer Reviews
Out of the 2 The Federal Savings Bank customer reviews 0 were positive and 2 were constructive. The Federal Savings Bank customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
The Federal Savings Bank Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of The Federal Savings Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Federal Savings Bank Customer Loyalty Score by Gender
Male customers rated The Federal Savings Bank's Customer Loyalty score 15% higher than Female customers.
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Male
70%
Yes
Female
55%
Yes
The Federal Savings Bank Customer Loyalty Score by Ethnicity
The Federal Savings Bank's Customer Loyalty score was rated 66% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Federal Savings Bank.
66
out of 100
Caucasian
The Federal Savings Bank Customer Loyalty Score by Age
The Federal Savings Bank's Customer Loyalty score was rated 70% by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of The Federal Savings Bank.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 70% | 61-65 | 70% |
66+ 70% | 66+ | 70% |
The Federal Savings Bank Customer Loyalty Score by Usage
The Federal Savings Bank's Customer Loyalty score was rated the highest by customers who have used The Federal Savings Bank's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The Federal Savings Bank Product Quality
2.5/5
The Federal Savings Bank has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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The Federal Savings Bank Product Information
The Federal Savings Bank’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into The Federal Savings Bank Product Quality
The Federal Savings Bank's Product Quality score was rated highest by customers ages 61-65, and rated lowest by customers who have used The Federal Savings Bank's products/services for Less than 1 Year.
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Ranked The Federal Savings Bank Product Quality the Highest
Ranked The Federal Savings Bank Product Quality the Lowest
The Federal Savings Bank Product Quality Score by Gender
The Federal Savings Bank's Product Quality score was rated 2.1 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of The Federal Savings Bank.
Male
2.1/5
Female
2.1/5
The Federal Savings Bank Product Quality Score by Ethnicity
The Federal Savings Bank's Product Quality score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The Federal Savings Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
The Federal Savings Bank Product Quality Score by Age
The Federal Savings Bank's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of The Federal Savings Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 3 | 61-65 | 3 |
66+ 2 | 66+ | 2 |
The Federal Savings Bank Product Quality Score by Usage
The Federal Savings Bank's Product Quality score was rated the highest by customers who have used The Federal Savings Bank's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
The Federal Savings Bank Pricing
The Federal Savings Bank ROI & Value For Money
2.5/5
The Federal Savings Bank has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into The Federal Savings Bank ROI
The Federal Savings Bank's ROI score was rated highest by customers ages 61-65, and rated lowest by customers who have used The Federal Savings Bank's products/services for 2 to 5 Years.
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Ranked The Federal Savings Bank ROI the Highest
Ranked The Federal Savings Bank ROI the Lowest
The Federal Savings Bank ROI Score by Gender
The Federal Savings Bank's ROI score was rated 2.1 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of The Federal Savings Bank.
Male
2.1/5
Female
2.1/5
The Federal Savings Bank ROI Score by Ethnicity
The Federal Savings Bank's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The Federal Savings Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
The Federal Savings Bank ROI Score by Age
The Federal Savings Bank's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of The Federal Savings Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2.3 | 61-65 | 2.3 |
66+ 1.8 | 66+ | 1.8 |
The Federal Savings Bank ROI Score by Usage
The Federal Savings Bank's ROI score was rated the highest by customers who have used The Federal Savings Bank's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
The Federal Savings Bank Customer Satisfaction (CSAT)
The Federal Savings Bank Customer Satisfaction (CSAT) Score
39 / 100
The Federal Savings Bank has an overall Customer Satisfaction score of 39 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
23%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Federal Savings Bank Customer Satisfaction
The Federal Savings Bank's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by customers who have used The Federal Savings Bank's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked The Federal Savings Bank's Customer Satisfaction.
Ranked The Federal Savings Bank Customer Satisfaction the Highest
Ranked The Federal Savings Bank Customer Satisfaction the Lowest
The Federal Savings Bank Customer Satisfaction Score by Gender
Male customers rated The Federal Savings Bank's Customer Satisfaction score 9 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of The Federal Savings Bank.
34 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
The Federal Savings Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Federal Savings Bank's Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of The Federal Savings Bank.
38 / 100
Very Satisfied
38%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
50%
The Federal Savings Bank Customer Satisfaction Score by Age
The Federal Savings Bank's Customer Satisfaction score was rated 34 points by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of The Federal Savings Bank.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 34% | |||||||||||||||
| 66+ | 34% |
The Federal Savings Bank Customer Satisfaction Score by Usage
The Federal Savings Bank's Customer Satisfaction score was rated the highest by customers who have used The Federal Savings Bank's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
The Federal Savings Bank Customer Service
2.3/5
The Federal Savings Bank has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About The Federal Savings Bank's Customer Service
Address
300 N. Elizabeth St. #3E, Chicago, IL 60607
Website
http://www.thefederalsavingsbank.com
The Federal Savings Bank's Social Links
Quick Insights into The Federal Savings Bank Customer Service
The Federal Savings Bank's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers who have used The Federal Savings Bank's products/services for Less than 1 Year.
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Ranked The Federal Savings Bank Customer Service the Highest
Ranked The Federal Savings Bank Customer Service the Lowest
The Federal Savings Bank Customer Service Score by Gender
Male customers rated The Federal Savings Bank's Customer Service score 0.2 stars higher than Female customers.
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Male
1.8/5
Female
1.6/5
The Federal Savings Bank Customer Service Score by Ethnicity
The Federal Savings Bank's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The Federal Savings Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
The Federal Savings Bank Customer Service Score by Age
The Federal Savings Bank's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of The Federal Savings Bank.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.8 | 61-65 | 1.8 |
66+ 2 | 66+ | 2 |
The Federal Savings Bank Customer Service Score by Usage
The Federal Savings Bank's Customer Service score was rated the highest by customers who have used The Federal Savings Bank's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
The Federal Savings Bank as an Employer
3.8/5
The Federal Savings Bank has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
The Federal Savings Bank scored a -35 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of The Federal Savings Bank would recommend the brand to a friend. ENPS measures how likely The Federal Savings Bank employees would recommend working at The Federal Savings Bank to a friend.
Net Promoter Score
-35
NPS Score
| 29% | Promoters |
|---|---|
| 7% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
