-40
NPS
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Flatiron School
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About Flatiron School's Brand
Brand at a Glance
85%
Customer Loyalty
3.5/5
Product Quality
2.8/5
Pricing
3.1/5
Customer Service
Flatiron School NPS
Flatiron School's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Flatiron School's customers would recommend using the product based on a scale of -100 to 100.
Flatiron School Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Flatiron School NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Nov 2020 -50 | Nov 2020 | -50 |
Dec 2020 0 | Dec 2020 | 0 |
Mar 2022 -25 | Mar 2022 | -25 |
Aug 2023 -40 | Aug 2023 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Flatiron School Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Flatiron School users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Flatiron School Product Quality
3.5/5
Flatiron School has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Flatiron School's overall Product Quality score rated by its users and customers.
Flatiron School Product Information
Flatiron School’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://flatironschool.com/
- Company Size
- 51-200 Employees
Industry
Education
Flatiron School Pricing
Flatiron School ROI & Value For Money
2.8/5
Flatiron School has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Flatiron School's overall ROI score rated by its users and customers.
Flatiron School Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Flatiron School Customer Service
3.1/5
Flatiron School has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Flatiron School's overall Customer Service score rated by its users and customers.
About Flatiron School's Customer Service
Address
11 Broadway, New York City, NY 10004
Website
http://flatironschool.com/
Phone Number
888-958-0569
Flatiron School's Social Links
Flatiron School as an Employer
3.5/5
Flatiron School has a 3.5/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Flatiron School scored a -40 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Flatiron School would recommend the brand to a friend. ENPS measures how likely Flatiron School employees would recommend working at Flatiron School to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
