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NPS
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The FOX Group
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About The FOX Group's Brand
The FOX Group is an independent introducing brokerage firm located at the iconic Chicago Board of Trade building
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
2/5
Pricing
1.5/5
Customer Service
The FOX Group NPS
The FOX Group's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether The FOX Group's customers would recommend using the product based on a scale of -100 to 100.
The FOX Group Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
The FOX Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Dec 2025 0 | Dec 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The FOX Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of The FOX Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The FOX Group Product Quality
1.5/5
The FOX Group has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The FOX Group's overall Product Quality score rated by its users and customers.
The FOX Group Product Information
The FOX Group’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.tradewithfox.com/
- Company Size
- 11-50 Employees
Industry
Tech
Healthcare
The FOX Group Pricing
The FOX Group ROI & Value For Money
2/5
The FOX Group has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock The FOX Group's overall ROI score rated by its users and customers.
The FOX Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The FOX Group Customer Service
1.5/5
The FOX Group has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The FOX Group's overall Customer Service score rated by its users and customers.
About The FOX Group's Customer Service
Address
141 West Jackson Boulevard, Suite 1521, Chicago, IL 60604
Website
http://www.tradewithfox.com/
Phone Number
+1 (312) 756-0932
The FOX Group as an Employer
3.5/5
The FOX Group has a 3.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
The FOX Group scored a 0 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of The FOX Group would recommend the brand to a friend. ENPS measures how likely The FOX Group employees would recommend working at The FOX Group to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
