-80
NPS
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The Frye Company
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About The Frye Company's Brand
Brand at a Glance
64%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
The Frye Company NPS
The Frye Company's Net Promoter Score (NPS) is a -80 with 10% Promoters, 0% Passives, and 90% Detractors. Net Promoter Score tracks whether The Frye Company's customers would recommend using the product based on a scale of -100 to 100.
The Frye Company Overall NPS
| 10% | Promoters |
|---|---|
| 0% | Passives |
| 90% | Detractors |
The Frye Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Dec 2023 -100 | Dec 2023 | -100 |
Oct 2025 -80 | Oct 2025 | -80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Frye Company NPS by Gender
The Frye Company's NPS was rated -66 by Female customers on Comparably.
Female
-66
The Frye Company's NPS was rated -66 by Female customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Male
N/A
The Frye Company's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
The Frye Company Customer Reviews
Out of the 3 The Frye Company customer reviews 0 were positive and 3 were constructive. The Frye Company customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
The Frye Company Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of The Frye Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Frye Company Customer Loyalty Score by Gender
The Frye Company's Customer Loyalty score was rated 55 by Female customers on Comparably.
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Female
55%
Yes
Male
N/A
Yes
The Frye Company Product Quality
1.5/5
The Frye Company has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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The Frye Company Product Information
The Frye Company’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Fashion and Beauty
Quick Insights into The Frye Company Product Quality
The Frye Company's Product Quality score was rated highest by Female customers.
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Ranked The Frye Company Product Quality the Highest
The Frye Company Product Quality Score by Gender
The Frye Company's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of The Frye Company.
Female
1.5/5
Male
N/A
The Frye Company Pricing
The Frye Company ROI & Value For Money
1.5/5
The Frye Company has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into The Frye Company ROI
The Frye Company's ROI score was rated highest by Female customers.
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Ranked The Frye Company ROI the Highest
The Frye Company ROI Score by Gender
The Frye Company's ROI score was rated 1.5 by Female customers on Comparably.
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Female
1.5/5
Male
N/A
The Frye Company Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Frye Company Customer Satisfaction
The Frye Company's Customer Satisfaction score was rated highest by Female customers.
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Ranked The Frye Company Customer Satisfaction the Highest
The Frye Company Customer Satisfaction Score by Gender
The Frye Company's Customer Satisfaction score was rated 0 by Female customers on Comparably.
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0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
The Frye Company Customer Service
1.5/5
The Frye Company has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About The Frye Company's Customer Service
Website
http://www.thefryecompany.com
Quick Insights into The Frye Company Customer Service
The Frye Company's Customer Service score was rated highest by Female customers.
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Ranked The Frye Company Customer Service the Highest
The Frye Company Customer Service Score by Gender
The Frye Company's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The Frye Company.
Female
1.5/5
Male
N/A
The Frye Company as an Employer
3.0/5
The Frye Company has a 3.0/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
The Frye Company scored a -80 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of The Frye Company would recommend the brand to a friend. ENPS measures how likely The Frye Company employees would recommend working at The Frye Company to a friend.
Net Promoter Score
-80
NPS Score
| 10% | Promoters |
|---|---|
| 0% | Passive |
| 90% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
