-56
NPS
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The GEO Group
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About The GEO Group's Brand
"GEO Group, provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services."
Brand at a Glance
52%
Customer Loyalty
2/5
Product Quality
1.9/5
Pricing
1.7/5
Customer Service
The GEO Group NPS
The GEO Group's Net Promoter Score (NPS) is a -56 with 22% Promoters, 0% Passives, and 78% Detractors. Net Promoter Score tracks whether The GEO Group's customers would recommend using the product based on a scale of -100 to 100.
The GEO Group Overall NPS
| 22% | Promoters |
|---|---|
| 0% | Passives |
| 78% | Detractors |
The GEO Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -67 | Aug 2023 | -67 |
Nov 2023 -43 | Nov 2023 | -43 |
Dec 2023 -25 | Dec 2023 | -25 |
Apr 2024 -33 | Apr 2024 | -33 |
Sep 2024 -40 | Sep 2024 | -40 |
Jan 2025 -45 | Jan 2025 | -45 |
Feb 2025 -50 | Feb 2025 | -50 |
Mar 2025 -53 | Mar 2025 | -53 |
Apr 2025 -43 | Apr 2025 | -43 |
May 2025 -47 | May 2025 | -47 |
Jul 2025 -53 | Jul 2025 | -53 |
Dec 2025 -55 | Dec 2025 | -55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The GEO Group NPS by Gender
Female customers rated The GEO Group's NPS 76 points higher than Male customers.
Male
-42
The GEO Group's NPS was rated -42 by Male customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Female
34
The GEO Group's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
The GEO Group NPS by Ethnicity
The GEO Group's NPS was rated -34 points by both Caucasian and Hispanic or Latino customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
The GEO Group NPS by Age
The GEO Group's NPS was rated -34 points by customers ages 31-35 on Comparably.
The GEO Group NPS by Usage
The GEO Group's NPS was rated the highest by customers who have used The GEO Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -66 | Less than 1 Year | -66 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
The GEO Group Customer Loyalty
52%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
52% of The GEO Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The GEO Group Customer Loyalty Score by Gender
Female customers rated The GEO Group's Customer Loyalty score 9% higher than Male customers.
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Male
61%
Yes
Female
70%
Yes
The GEO Group Customer Loyalty Score by Ethnicity
The GEO Group's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The GEO Group.
40
out of 100
Caucasian
70
out of 100
Hispanic or Latino
The GEO Group Customer Loyalty Score by Age
The GEO Group's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of The GEO Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
The GEO Group Customer Loyalty Score by Usage
The GEO Group's Customer Loyalty score was rated the highest by customers who have used The GEO Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The GEO Group Product Quality
2/5
The GEO Group has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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The GEO Group Product Information
The GEO Group’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://geogroup.com/
- Company Size
- 10,000+ Employees
Industry
Security and Investigations
Quick Insights into The GEO Group Product Quality
The GEO Group's Product Quality score was rated highest by customers who have used The GEO Group's products/services for 2 to 5 Years, and rated lowest by Hispanic or Latino customers.
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Ranked The GEO Group Product Quality the Highest
Ranked The GEO Group Product Quality the Lowest
The GEO Group Product Quality Score by Gender
Female customers rated The GEO Group's Product Quality score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of The GEO Group.
Male
2.4/5
Female
3.5/5
The GEO Group Product Quality Score by Ethnicity
The GEO Group's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The GEO Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
The GEO Group Product Quality Score by Age
The GEO Group's Product Quality score was rated 2.6 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of The GEO Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.6 | 31-35 | 2.6 |
The GEO Group Product Quality Score by Usage
The GEO Group's Product Quality score was rated the highest by customers who have used The GEO Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
The GEO Group Pricing
The GEO Group ROI & Value For Money
1.9/5
The GEO Group has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Quick Insights into The GEO Group ROI
The GEO Group's ROI score was rated highest by customers who have used The GEO Group's products/services for 2 to 5 Years, and rated lowest by customers who have used The GEO Group's products/services for Less than 1 Year.
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Ranked The GEO Group ROI the Highest
Ranked The GEO Group ROI the Lowest
The GEO Group ROI Score by Gender
Female customers rated The GEO Group's ROI score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of The GEO Group.
Male
2.3/5
Female
3.3/5
The GEO Group ROI Score by Ethnicity
The GEO Group's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The GEO Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
The GEO Group ROI Score by Age
The GEO Group's ROI score was rated 2.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of The GEO Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.5 | 31-35 | 2.5 |
The GEO Group ROI Score by Usage
The GEO Group's ROI score was rated the highest by customers who have used The GEO Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
The GEO Group Customer Satisfaction (CSAT)
The GEO Group Customer Satisfaction (CSAT) Score
30 / 100
The GEO Group has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
6%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
24%
Very Dissatisfied
41%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The GEO Group Customer Satisfaction
The GEO Group's Customer Satisfaction score was rated highest by customers who have used The GEO Group's products/services for 2 to 5 Years, and rated lowest by customers who have used The GEO Group's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked The GEO Group's Customer Satisfaction.
Ranked The GEO Group Customer Satisfaction the Highest
Ranked The GEO Group Customer Satisfaction the Lowest
The GEO Group Customer Satisfaction Score by Gender
Female customers rated The GEO Group's Customer Satisfaction score 38 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of The GEO Group.
29 / 100
MaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 43% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
The GEO Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The GEO Group's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of The GEO Group.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Hispanic or Latino
The GEO Group's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of The GEO Group.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
The GEO Group Customer Satisfaction Score by Age
The GEO Group's Customer Satisfaction score was rated 34 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of The GEO Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 34% |
The GEO Group Customer Satisfaction Score by Usage
The GEO Group's Customer Satisfaction score was rated the highest by customers who have used The GEO Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
The GEO Group Customer Service
1.7/5
The GEO Group has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About The GEO Group's Customer Service
Address
4955 Technology Way, Boca Raton, FL 33431
Website
http://geogroup.com/
Phone Number
1-800-367-5690
The GEO Group's Social Links
Quick Insights into The GEO Group Customer Service
The GEO Group's Customer Service score was rated highest by customers who have used The GEO Group's products/services for 2 to 5 Years, and rated lowest by customers who have used The GEO Group's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked The GEO Group's Customer Service score.
Ranked The GEO Group Customer Service the Highest
Ranked The GEO Group Customer Service the Lowest
The GEO Group Customer Service Score by Gender
Female customers rated The GEO Group's Customer Service score 1.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The GEO Group.
Male
2/5
Female
3.3/5
The GEO Group Customer Service Score by Ethnicity
The GEO Group's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The GEO Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
The GEO Group Customer Service Score by Age
The GEO Group's Customer Service score was rated 2.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of The GEO Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.5 | 31-35 | 2.5 |
The GEO Group Customer Service Score by Usage
The GEO Group's Customer Service score was rated the highest by customers who have used The GEO Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
The GEO Group as an Employer
4.5/5
The GEO Group has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
The GEO Group scored a -56 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of The GEO Group would recommend the brand to a friend. ENPS measures how likely The GEO Group employees would recommend working at The GEO Group to a friend.
Net Promoter Score
-56
NPS Score
| 22% | Promoters |
|---|---|
| 0% | Passive |
| 78% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 57% | Promoters |
|---|---|
| 22% | Passive |
| 21% | Detractors |
