-24
NPS
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The Greenbrier
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About The Greenbrier's Brand
The Greenbrier is widely regarded as one of the finest luxury resorts around the world.
Brand at a Glance
76%
Customer Loyalty
2.7/5
Product Quality
2.4/5
Pricing
2.7/5
Customer Service
The Greenbrier NPS
The Greenbrier's Net Promoter Score (NPS) is a -24 with 37% Promoters, 2% Passives, and 61% Detractors. Net Promoter Score tracks whether The Greenbrier's customers would recommend using the product based on a scale of -100 to 100.
The Greenbrier Overall NPS
| 37% | Promoters |
|---|---|
| 2% | Passives |
| 61% | Detractors |
The Greenbrier NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -31 | Feb 2024 | -31 |
Mar 2024 -23 | Mar 2024 | -23 |
Apr 2024 -27 | Apr 2024 | -27 |
Jun 2024 -29 | Jun 2024 | -29 |
Jul 2024 -31 | Jul 2024 | -31 |
Aug 2024 -27 | Aug 2024 | -27 |
Dec 2024 -29 | Dec 2024 | -29 |
Feb 2025 -27 | Feb 2025 | -27 |
Jun 2025 -29 | Jun 2025 | -29 |
Nov 2025 -25 | Nov 2025 | -25 |
Dec 2025 -23 | Dec 2025 | -23 |
Jan 2026 -25 | Jan 2026 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Greenbrier NPS by Gender
Female customers rated The Greenbrier's NPS 54 points higher than Male customers.
Male
-40
The Greenbrier's NPS was rated -40 by Male customers on Comparably.
27%
Promoters
6%
Passives
67%
Detractors
Female
14
The Greenbrier's NPS was rated 14 by Female customers on Comparably.
57%
Promoters
0%
Passives
43%
Detractors
The Greenbrier NPS by Ethnicity
The Greenbrier's NPS was rated -33 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
The Greenbrier NPS by Age
The Greenbrier's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
The Greenbrier NPS by Usage
The Greenbrier's NPS was rated the highest by customers who have used The Greenbrier's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
Over 10 Years 0 | Over 10 Years | 0 |
The Greenbrier Customer Reviews
Out of the 6 The Greenbrier customer reviews 2 were positive and 4 were constructive. The Greenbrier customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
The Greenbrier Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of The Greenbrier users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Greenbrier Customer Loyalty Score by Gender
Female customers rated The Greenbrier's Customer Loyalty score 7% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of The Greenbrier.
Male
80%
Yes
Female
87%
Yes
The Greenbrier Customer Loyalty Score by Ethnicity
The Greenbrier's Customer Loyalty score was rated 84% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Greenbrier.
84
out of 100
Caucasian
The Greenbrier Customer Loyalty Score by Age
The Greenbrier's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of The Greenbrier.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 70% | 46-50 | 70% |
56-60 100% | 56-60 | 100% |
66+ 82% | 66+ | 82% |
The Greenbrier Customer Loyalty Score by Usage
The Greenbrier's Customer Loyalty score was rated the highest by customers who have used The Greenbrier's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The Greenbrier Customer Loyalty Score by Industry
The Greenbrier's Customer Loyalty score was rated the highest by Consulting industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
The Greenbrier Product Quality
2.7/5
The Greenbrier has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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The Greenbrier Product Information
The Greenbrier’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated The Greenbrier's product the highest. Reviewers from the Marketing, Advertising and Research industry rated The Greenbrier the lowest at 2.3.
- Website
- http://www.greenbrier.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Transportation and Warehousing
Quick Insights into The Greenbrier Product Quality
The Greenbrier's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers ages 56-60.
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Ranked The Greenbrier Product Quality the Highest
Ranked The Greenbrier Product Quality the Lowest
The Greenbrier Product Quality Score by Gender
Female customers rated The Greenbrier's Product Quality score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of The Greenbrier.
Male
2.6/5
Female
3.7/5
The Greenbrier Product Quality Score by Ethnicity
The Greenbrier's Product Quality score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The Greenbrier.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
The Greenbrier Product Quality Score by Age
The Greenbrier's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of The Greenbrier.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.8 | 46-50 | 3.8 |
56-60 2 | 56-60 | 2 |
66+ 2.4 | 66+ | 2.4 |
The Greenbrier Product Quality Score by Usage
The Greenbrier's Product Quality score was rated the highest by customers who have used The Greenbrier's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
The Greenbrier Product Quality Score by Industry
The Greenbrier's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
The Greenbrier Pricing
The Greenbrier ROI & Value For Money
2.4/5
The Greenbrier has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock The Greenbrier's overall ROI score rated by its users and customers.
The Greenbrier Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Marketing, Advertising and Research industry think that they had the lowest ROI from The Greenbrier.
Quick Insights into The Greenbrier ROI
The Greenbrier's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used The Greenbrier's products/services for Less than 1 Year.
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Ranked The Greenbrier ROI the Highest
Ranked The Greenbrier ROI the Lowest
The Greenbrier ROI Score by Gender
Male customers rated The Greenbrier's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of The Greenbrier.
Male
2.5/5
Female
2.4/5
The Greenbrier ROI Score by Ethnicity
The Greenbrier's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The Greenbrier.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
The Greenbrier ROI Score by Age
The Greenbrier's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of The Greenbrier.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.3 | 46-50 | 3.3 |
56-60 1.8 | 56-60 | 1.8 |
66+ 2 | 66+ | 2 |
The Greenbrier ROI Score by Usage
The Greenbrier's ROI score was rated the highest by customers who have used The Greenbrier's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
The Greenbrier ROI Score by Industry
The Greenbrier's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
The Greenbrier Customer Satisfaction (CSAT)
The Greenbrier Customer Satisfaction (CSAT) Score
40 / 100
The Greenbrier has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
5%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
14%
Very Dissatisfied
41%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Greenbrier Customer Satisfaction
The Greenbrier's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used The Greenbrier's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked The Greenbrier's Customer Satisfaction.
Ranked The Greenbrier Customer Satisfaction the Highest
Ranked The Greenbrier Customer Satisfaction the Lowest
The Greenbrier Customer Satisfaction Score by Gender
Female customers rated The Greenbrier's Customer Satisfaction score 18 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of The Greenbrier.
39 / 100
MaleVery Satisfied | 28% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 16% | |
Very Dissatisfied | 39% |
57 / 100
FemaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 29% |
The Greenbrier Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Greenbrier's Customer Satisfaction (CSAT) score was rated 41% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of The Greenbrier.
41 / 100
Very Satisfied
36%
Satisfied
5%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
18%
Very Dissatisfied
36%
The Greenbrier Customer Satisfaction Score by Age
The Greenbrier's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of The Greenbrier.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 67% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 66+ | 30% |
The Greenbrier Customer Satisfaction Score by Usage
The Greenbrier's Customer Satisfaction score was rated the highest by customers who have used The Greenbrier's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
The Greenbrier Customer Satisfaction Score by Industry
The Greenbrier's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "The Greenbrier Customer Satisfaction Score by Industry",
"text": "The Greenbrier's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Marketing, Advertising and Research industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "The Greenbrier's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Consulting",
"groupId": 511,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "The Greenbrier's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "The Greenbrier's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 80
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 33,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 33
}
]
}The Greenbrier Customer Service
2.7/5
The Greenbrier has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock The Greenbrier's overall Customer Service score rated by its users and customers.
About The Greenbrier's Customer Service
Address
300 West Main Street, White Sulphur Springs, WV 24986
Website
http://www.greenbrier.com/
Phone Number
(304) 536-7801
Quick Insights into The Greenbrier Customer Service
The Greenbrier's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked The Greenbrier's Customer Service score.
Ranked The Greenbrier Customer Service the Highest
Ranked The Greenbrier Customer Service the Lowest
The Greenbrier Customer Service Score by Gender
Female customers rated The Greenbrier's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The Greenbrier.
Male
2.6/5
Female
3.1/5
The Greenbrier Customer Service Score by Ethnicity
The Greenbrier's Customer Service score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The Greenbrier.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
The Greenbrier Customer Service Score by Age
The Greenbrier's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of The Greenbrier.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 3.6 | 46-50 | 3.6 |
56-60 1.8 | 56-60 | 1.8 |
66+ 2.4 | 66+ | 2.4 |
The Greenbrier Customer Service Score by Usage
The Greenbrier's Customer Service score was rated the highest by customers who have used The Greenbrier's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
The Greenbrier Customer Service Score by Industry
The Greenbrier's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
The Greenbrier as an Employer
2.5/5
The Greenbrier has a 2.5/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
The Greenbrier scored a -24 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of The Greenbrier would recommend the brand to a friend. ENPS measures how likely The Greenbrier employees would recommend working at The Greenbrier to a friend.
Net Promoter Score
-24
NPS Score
| 37% | Promoters |
|---|---|
| 2% | Passive |
| 61% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
