100
NPS
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The Grommet
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About The Grommet's Brand
The Grommet is a product launch platform that finds unique, undiscovered products and helps them succeed.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
The Grommet NPS
The Grommet's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether The Grommet's customers would recommend using the product based on a scale of -100 to 100.
The Grommet Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
The Grommet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Grommet Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of The Grommet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Grommet Product Quality
4/5
The Grommet has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock The Grommet's overall Product Quality score rated by its users and customers.
The Grommet Product Information
The Grommet’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.thegrommet.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Media
Sports & Entertainment
The Grommet Pricing
The Grommet ROI & Value For Money
4/5
The Grommet has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock The Grommet's overall ROI score rated by its users and customers.
The Grommet Customer Satisfaction (CSAT)
The Grommet Customer Satisfaction (CSAT) Score
100 / 100
The Grommet has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Grommet Customer Service
4.5/5
The Grommet has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Grommet's overall Customer Service score rated by its users and customers.
About The Grommet's Customer Service
Address
87 Elmwood St, Somerville, MA 02144
Website
http://www.thegrommet.com
Phone Number
617-229-7140
The Grommet's Social Links
The Grommet as an Employer
2.8/5
The Grommet has a 2.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
The Grommet scored a 100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of The Grommet would recommend the brand to a friend. ENPS measures how likely The Grommet employees would recommend working at The Grommet to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
