-100
NPS
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The Health First Group
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About The Health First Group's Brand
The Health First Group Clinic provides health care treatment in Mississauga like physiotherapy, massage, naturopath, acupuncture and etc.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
The Health First Group NPS
The Health First Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether The Health First Group's customers would recommend using the product based on a scale of -100 to 100.
The Health First Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
The Health First Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Health First Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of The Health First Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Health First Group Product Quality
1.5/5
The Health First Group has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Health First Group's overall Product Quality score rated by its users and customers.
The Health First Group Product Information
The Health First Group’s product quality score is a 1.5 out of 5 as rated by its users and customers.
The Health First Group Pricing
The Health First Group ROI & Value For Money
1.5/5
The Health First Group has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Health First Group's overall ROI score rated by its users and customers.
The Health First Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Health First Group Customer Service
1.5/5
The Health First Group has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Health First Group's overall Customer Service score rated by its users and customers.
About The Health First Group's Customer Service
Address
6981 Millcreek Drive Unit 8, L5N6B8 Canada
Website
http://www.thehealthfirstgroup.com
Phone Number
+1 905 821 0262
The Health First Group as an Employer
3.7/5
The Health First Group has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
The Health First Group scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of The Health First Group would recommend the brand to a friend. ENPS measures how likely The Health First Group employees would recommend working at The Health First Group to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
