100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
The Hill
Marketing or Exec? Claim Your Free Account
About The Hill's Brand
The Hill is a congressional newspaper that publishes daily when Congress is in session.It is written for and about the U.S.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4/5
Customer Service
The Hill NPS
The Hill's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether The Hill's customers would recommend using the product based on a scale of -100 to 100.
The Hill Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
The Hill NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Hill Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of The Hill users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Hill Product Quality
5/5
The Hill has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Hill's overall Product Quality score rated by its users and customers.
The Hill Product Information
The Hill’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://thehill.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Media
Sports & Entertainment
The Hill Pricing
The Hill ROI & Value For Money
4/5
The Hill has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock The Hill's overall ROI score rated by its users and customers.
The Hill Customer Satisfaction (CSAT)
The Hill Customer Satisfaction (CSAT) Score
100 / 100
The Hill has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Hill Customer Service
4/5
The Hill has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock The Hill's overall Customer Service score rated by its users and customers.
About The Hill's Customer Service
Address
1625 K Street,, NW Suite 900, Washington, DC 20006
Website
http://thehill.com
Phone Number
2026288513
The Hill as an Employer
3.0/5
The Hill has a 3.0/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
The Hill scored a 100 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of The Hill would recommend the brand to a friend. ENPS measures how likely The Hill employees would recommend working at The Hill to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
