-57
NPS
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Brand Page
The Huffington Post
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About The Huffington Post's Brand
"The Huffington Post is an online news and blog aggregator that offers original content??and covers politics, business, entertainment and technology."
Brand at a Glance
42%
Customer Loyalty
2.5/5
Product Quality
2.2/5
Pricing
2.6/5
Customer Service
The Huffington Post NPS
The Huffington Post's Net Promoter Score (NPS) is a -57 with 14% Promoters, 15% Passives, and 71% Detractors. Net Promoter Score tracks whether The Huffington Post's customers would recommend using the product based on a scale of -100 to 100.
The Huffington Post Overall NPS
| 14% | Promoters |
|---|---|
| 15% | Passives |
| 71% | Detractors |
The Huffington Post NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
May 2020 -100 | May 2020 | -100 |
Feb 2021 -33 | Feb 2021 | -33 |
Sep 2021 -50 | Sep 2021 | -50 |
Jan 2023 -60 | Jan 2023 | -60 |
Aug 2023 -67 | Aug 2023 | -67 |
Jan 2026 -57 | Jan 2026 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Huffington Post Customer Loyalty
42%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
42% of The Huffington Post users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Huffington Post Product Quality
2.5/5
The Huffington Post has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Huffington Post's overall Product Quality score rated by its users and customers.
The Huffington Post Product Information
The Huffington Post’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.huffingtonpost.com
- Company Size
- 1-10 Employees
Industry
Tech
Content
Media
The Huffington Post Pricing
The Huffington Post ROI & Value For Money
2.2/5
The Huffington Post has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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The Huffington Post Customer Satisfaction (CSAT)
The Huffington Post Customer Satisfaction (CSAT) Score
50 / 100
The Huffington Post has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Huffington Post Customer Service
2.6/5
The Huffington Post has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About The Huffington Post's Customer Service
Address
AOL Inc., 770 Broadway, 5th Floor, York, NY 10003
Website
www.huffingtonpost.com
The Huffington Post as an Employer
2.9/5
The Huffington Post has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
The Huffington Post scored a -57 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of The Huffington Post would recommend the brand to a friend. ENPS measures how likely The Huffington Post employees would recommend working at The Huffington Post to a friend.
Net Promoter Score
-57
NPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
