66
NPS
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The Infographics Show
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About The Infographics Show's Brand
Brand at a Glance
87%
Customer Loyalty
4.3/5
Product Quality
4.3/5
Pricing
4.3/5
Customer Service
The Infographics Show NPS
The Infographics Show's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether The Infographics Show's customers would recommend using the product based on a scale of -100 to 100.
The Infographics Show Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
The Infographics Show NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Apr 2024 67 | Apr 2024 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Infographics Show Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of The Infographics Show users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Infographics Show Product Quality
4.3/5
The Infographics Show has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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The Infographics Show Product Information
The Infographics Show’s product quality score is a 4.3 out of 5 as rated by its users and customers.
The Infographics Show Pricing
The Infographics Show ROI & Value For Money
4.3/5
The Infographics Show has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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The Infographics Show Customer Satisfaction (CSAT)
The Infographics Show Customer Satisfaction (CSAT) Score
84 / 100
The Infographics Show has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Infographics Show Customer Service
4.3/5
The Infographics Show has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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Consumer vs. Employees
The Infographics Show scored a 66 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of The Infographics Show would recommend the brand to a friend. ENPS measures how likely The Infographics Show employees would recommend working at The Infographics Show to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
