68
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
The Johns Hopkins University Applied Physics Laboratory
Marketing or Exec? Claim Your Free Account
About The Johns Hopkins University Applied Physics Laboratory's Brand
Johns Hopkins APL is a not-for-profit university affiliated research center (UARC) that solves complex research, engineering, and analytical problems that present critical challenges to our nation. Our scientists, engineers, and analysts serve as trusted advisers and technical experts to the government, ensuring the reliability of complex technologies that safeguard our nation’s security and advance the frontiers of space. We also maintain independent research and development programs that pioneer and explore emerging technologies and concepts to address future national priorities.
Brand at a Glance
86%
Customer Loyalty
4.1/5
Product Quality
4.3/5
Pricing
4.3/5
Customer Service
The Johns Hopkins University Applied Physics Laboratory NPS
The Johns Hopkins University Applied Physics Laboratory's Net Promoter Score (NPS) is a 68 with 81% Promoters, 6% Passives, and 13% Detractors. Net Promoter Score tracks whether The Johns Hopkins University Applied Physics Laboratory's customers would recommend using the product based on a scale of -100 to 100.
The Johns Hopkins University Applied Physics Laboratory Overall NPS
| 81% | Promoters |
|---|---|
| 6% | Passives |
| 13% | Detractors |
The Johns Hopkins University Applied Physics Laboratory NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
May 2021 100 | May 2021 | 100 |
Jun 2021 100 | Jun 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
May 2022 72 | May 2022 | 72 |
Sep 2022 75 | Sep 2022 | 75 |
Dec 2022 76 | Dec 2022 | 76 |
Feb 2023 64 | Feb 2023 | 64 |
Jul 2024 69 | Jul 2024 | 69 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Johns Hopkins University Applied Physics Laboratory Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of The Johns Hopkins University Applied Physics Laboratory users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Johns Hopkins University Applied Physics Laboratory Product Quality
4.1/5
The Johns Hopkins University Applied Physics Laboratory has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock The Johns Hopkins University Applied Physics Laboratory's overall Product Quality score rated by its users and customers.
The Johns Hopkins University Applied Physics Laboratory Product Information
The Johns Hopkins University Applied Physics Laboratory’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://jhuapl.edu/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
The Johns Hopkins University Applied Physics Laboratory Pricing
The Johns Hopkins University Applied Physics Laboratory ROI & Value For Money
4.3/5
The Johns Hopkins University Applied Physics Laboratory has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock The Johns Hopkins University Applied Physics Laboratory's overall ROI score rated by its users and customers.
The Johns Hopkins University Applied Physics Laboratory Customer Satisfaction (CSAT)
The Johns Hopkins University Applied Physics Laboratory Customer Satisfaction (CSAT) Score
87 / 100
The Johns Hopkins University Applied Physics Laboratory has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Johns Hopkins University Applied Physics Laboratory Customer Service
4.3/5
The Johns Hopkins University Applied Physics Laboratory has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock The Johns Hopkins University Applied Physics Laboratory's overall Customer Service score rated by its users and customers.
About The Johns Hopkins University Applied Physics Laboratory's Customer Service
Address
11100 Johns Hopkins Road, Laurel, MD 20723
Website
http://jhuapl.edu/
Phone Number
4437789238
The Johns Hopkins University Applied Physics Laboratory's Social Links
The Johns Hopkins University Applied Physics Laboratory as an Employer
4.5/5
The Johns Hopkins University Applied Physics Laboratory has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
CEO of The Johns Hopkins University Applied Physics Laboratory
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
The Johns Hopkins University Applied Physics Laboratory scored a 68 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of The Johns Hopkins University Applied Physics Laboratory would recommend the brand to a friend. ENPS measures how likely The Johns Hopkins University Applied Physics Laboratory employees would recommend working at The Johns Hopkins University Applied Physics Laboratory to a friend.
Net Promoter Score
68
NPS Score
| 81% | Promoters |
|---|---|
| 6% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 44% | Promoters |
|---|---|
| 39% | Passive |
| 17% | Detractors |
