-19
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
The Joint Corp.
Marketing or Exec? Claim Your Free Account
About The Joint Corp. Brand
Brand at a Glance
59%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
2.9/5
Customer Service
The Joint Corp. NPS
The Joint Corp.'s Net Promoter Score (NPS) is a -19 with 36% Promoters, 9% Passives, and 55% Detractors. Net Promoter Score tracks whether The Joint Corp.'s customers would recommend using the product based on a scale of -100 to 100.
The Joint Corp. Overall NPS
| 36% | Promoters |
|---|---|
| 9% | Passives |
| 55% | Detractors |
The Joint Corp. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 50 | Feb 2021 | 50 |
Jul 2021 66 | Jul 2021 | 66 |
Jan 2022 25 | Jan 2022 | 25 |
Apr 2022 40 | Apr 2022 | 40 |
Nov 2022 49 | Nov 2022 | 49 |
Oct 2023 29 | Oct 2023 | 29 |
Dec 2023 13 | Dec 2023 | 13 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2025 -18 | Feb 2025 | -18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Joint Corp. Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of The Joint Corp. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Joint Corp. Product Quality
3/5
The Joint Corp. has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock The Joint Corp. overall Product Quality score rated by its users and customers.
The Joint Corp. Product Information
The Joint Corp.’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.thejoint.com
The Joint Corp. Pricing
The Joint Corp. ROI & Value For Money
3.2/5
The Joint Corp. has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock The Joint Corp. overall ROI score rated by its users and customers.
The Joint Corp. Customer Satisfaction (CSAT)
The Joint Corp. Customer Satisfaction (CSAT) Score
49 / 100
The Joint Corp. has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
24%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Joint Corp. Customer Service
2.9/5
The Joint Corp. has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock The Joint Corp. overall Customer Service score rated by its users and customers.
About The Joint Corp.'s Customer Service
Website
http://www.thejoint.com
The Joint Corp. as an Employer
2.6/5
The Joint Corp. has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
The Joint Corp. scored a -19 for Net Promoter Score and a -49 for Employee Net Promoter Score. NPS gauges how likely a customer of The Joint Corp. would recommend the brand to a friend. ENPS measures how likely The Joint Corp. employees would recommend working at The Joint Corp. to a friend.
Net Promoter Score
-19
NPS Score
| 36% | Promoters |
|---|---|
| 9% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-49
eNPS Score
| 18% | Promoters |
|---|---|
| 15% | Passive |
| 67% | Detractors |
