0
NPS
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The Knot Worldwide
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About The Knot Worldwide's Brand
In 15+ countries across North America, Europe, Latin America and Asia, The Knot Worldwide champions the power of celebration. The company’s global family of brands provide best-in-class products, services and content to take celebration planning from inspiration to action. At the core of The Knot Worldwide business is our industry-leading global online wedding Vendor Marketplace, connecting couples with local wedding professionals and a comprehensive suite of personalized wedding websites, planning tools, invitations and registry services that make wedding planning easier for couples around the globe. Each year, The Knot Worldwide connects 4 million+ couples with nearly 850,000 vendors within its global wedding Marketplace.
Brand at a Glance
54%
Customer Loyalty
2.9/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
The Knot Worldwide NPS
The Knot Worldwide's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether The Knot Worldwide's customers would recommend using the product based on a scale of -100 to 100.
The Knot Worldwide Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
The Knot Worldwide NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Jan 2023 33 | Jan 2023 | 33 |
May 2023 0 | May 2023 | 0 |
Jan 2024 20 | Jan 2024 | 20 |
Oct 2024 0 | Oct 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Knot Worldwide Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of The Knot Worldwide users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Knot Worldwide Product Quality
2.9/5
The Knot Worldwide has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock The Knot Worldwide's overall Product Quality score rated by its users and customers.
The Knot Worldwide Product Information
The Knot Worldwide’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.theknotww.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
The Knot Worldwide Pricing
The Knot Worldwide ROI & Value For Money
3.2/5
The Knot Worldwide has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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The Knot Worldwide Customer Satisfaction (CSAT)
The Knot Worldwide Customer Satisfaction (CSAT) Score
25 / 100
The Knot Worldwide has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Knot Worldwide Customer Service
3/5
The Knot Worldwide has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About The Knot Worldwide's Customer Service
Address
2 Wisconsin Cir, Chevy Chase, MD 20815
Website
http://www.theknotww.com/
The Knot Worldwide's Social Links
The Knot Worldwide as an Employer
4.7/5
The Knot Worldwide has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
The Knot Worldwide scored a 0 for Net Promoter Score and a 48 for Employee Net Promoter Score. NPS gauges how likely a customer of The Knot Worldwide would recommend the brand to a friend. ENPS measures how likely The Knot Worldwide employees would recommend working at The Knot Worldwide to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
48
eNPS Score
| 60% | Promoters |
|---|---|
| 28% | Passive |
| 12% | Detractors |
