34
NPS
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The Leela
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About The Leela's Brand
Owner and operator of the hospitality chain which includes the Leela palaces, hotels and resorts. The company comprise a network of hotels and resorts across India.
Brand at a Glance
68%
Customer Loyalty
3.7/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
The Leela NPS
The Leela's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether The Leela's customers would recommend using the product based on a scale of -100 to 100.
The Leela Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
The Leela NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Oct 2022 0 | Oct 2022 | 0 |
Jul 2023 33 | Jul 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Leela Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of The Leela users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Leela Product Quality
3.7/5
The Leela has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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The Leela Product Information
The Leela’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.theleela.com
- Company Size
- 1,001-5,000 Employees
The Leela Pricing
The Leela ROI & Value For Money
3.2/5
The Leela has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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The Leela Customer Satisfaction (CSAT)
The Leela Customer Satisfaction (CSAT) Score
67 / 100
The Leela has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Leela Customer Service
3.3/5
The Leela has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About The Leela's Customer Service
Address
Sahar, Mumbai, 400059
Website
www.theleela.com
Phone Number
7
The Leela as an Employer
Consumer vs. Employees
The Leela scored a 34 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of The Leela would recommend the brand to a friend. ENPS measures how likely The Leela employees would recommend working at The Leela to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
